Customer Care Specialist - High-Volume Support & Cross-Sell

Waste-Pro

Tunnel Hill (GA)

On-site

USD 32,000 - 42,000

Full time

5 days ago

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Job summary

Waste Pro of Georgia in Tunnel Hill, GA is seeking a Customer Service Representative to serve as the frontline contact for commercial and residential customers. You will handle inbound calls, provide quotes, establish accounts, and document service preferences.

You will collaborate with the team, strive to meet call center goals, resolve issues, and identify cross-sell opportunities for additional products and services while maintaining high levels of customer satisfaction.

Qualifications

Heavy volume call handling.
Excellent verbal, written and analytical skills.
Proficient in MS Office; strong typing.
Ability to multitask and work under pressure.
Ability to adapt to frequent changes and maintain professionalism.
Team player with a customer-first mindset.

Responsibilities

Answers incoming calls from customers.
Assists commercial and residential customers in resolving issues.
Provides service quotes and establishes customer accounts with accurate information.
Communicates pricing, billing and service details; documents preferences.
Strives to meet call center goals for productivity and quality.
Escalates complex issues to the appropriate department and acts as a customer advocate.