Inbound Call Center Supervisor | Metrics-Driven Leader

Healthcare Support Staffing; Jersey City (NJ); On-site; USD 65,000 - 85,000; Full time

Job summary

A national healthcare staffing firm is seeking a Call Center Supervisor in Jersey City. This role involves managing staff performance, ensuring exceptional customer service, and participating in departmental initiatives. The ideal candidate should have a Bachelor's Degree and 3 years of leadership experience in an inbound call center. Additionally, strong analytical skills and proficiency in Microsoft Excel are essential. If interested, please contact the recruiting consultant to explore this opportunity.

Qualifications

• 3 years of Leadership experience in a large INBOUND call center.
• 3 years of experience in an INBOUND Call Center.
• Ability to balance multiple priorities.

Responsibilities

• Manage daily operations of call center staff to ensure exceptional service.
• Evaluate staff performance for quality and compliance.
• Monitor and track budget-related expenses.
• Develop positive relationships with internal and external customers.

Skills

Leadership Skills

Team Player

Strong Analytical Skills

Interpersonal Skills

Metrics Driven

Advanced Microsoft Excel Skills

Education

Bachelor's Degree

Job description

A national healthcare staffing firm is seeking a Call Center Supervisor in Jersey City. This role involves managing staff performance, ensuring exceptional customer service, and participating in departmental initiatives. The ideal candidate should have a Bachelor's Degree and 3 years of leadership experience in an inbound call center. Additionally, strong analytical skills and proficiency in Microsoft Excel are essential. If interested, please contact the recruiting consultant to explore this opportunity.