Call Center Manager - Multi-Channel Ops Leader

TransCore; Union (NJ); Presencial; USD 80 000 - 99 000; Tempo integral

Resumo da oferta

A leading transportation solutions provider is seeking a full‑time Call Center Manager in Union, New Jersey. The role involves overseeing daily operations, managing a team, monitoring performance indicators, and ensuring compliance with service standards. The ideal candidate will have five years of experience in call center management and excellent communication skills. This position offers a salary range of $80,000 – $99,000 per year based on skills and experience.

Qualificações

• Five years of call center management experience.
• Three years in the toll industry customer service.
• Experience in multi-channel customer contact center environments.

Responsabilidades

• Oversee daily operations of the call center for efficient service delivery.
• Supervise and develop call center staff to meet performance goals.
• Monitor KPIs such as call volume and customer satisfaction.

Conhecimentos

Call center management experience

Interpersonal and communication skills

Time management

Descrição da oferta de emprego

A leading transportation solutions provider is seeking a full‑time Call Center Manager in Union, New Jersey. The role involves overseeing daily operations, managing a team, monitoring performance indicators, and ensuring compliance with service standards. The ideal candidate will have five years of experience in call center management and excellent communication skills. This position offers a salary range of $80,000 – $99,000 per year based on skills and experience.