Inbound Call Center Manager: Lead, Coach & Optimize

Junk.com; Carrollton (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health and dental benefits

Career growth opportunities

Performance-based bonus

Job summary

Junk.com is seeking a hands‑on Call Center Manager to lead an inbound sales team and drive performance. You will coach a 6–10 agent group, optimize conversions, and use data to shape strategy.

The role reports to leadership and offers visibility within the organization, with onsite work options in Carrollton, TX or Deerfield Beach, FL. Prior experience in home services or related industries is a plus.

Qualifications

• 2+ years of call center management or supervisory experience.
• Proven experience leading and developing call center teams.
• Strong analytical and organizational skills.
• Demonstrated ability to improve team performance through coaching and process optimization.
• Experience tracking and managing KPI performance.
• Ability to communicate strategic recommendations and business results to leadership.
• Strong leadership presence with excellent interpersonal skills.

Responsibilities

• Lead, coach, and develop a team of call center sales agents.
• Create a high‑performance culture focused on accountability, customer experience, and results.
• Monitor and analyze call center KPIs, conversion metrics, and revenue performance.
• Utilize reporting tools and dashboards to identify trends and opportunities for improvement.
• Develop and implement strategies to increase appointment‑setting conversions and team productivity.
• Conduct regular performance reviews, coaching sessions, and team development activities.
• Manage workforce planning, scheduling, and call center operations.
• Collaborate with leadership to develop and execute growth initiatives.
• Present performance updates, recommendations, and operational insights to executive leadership.
• Ensure consistent adherence to company standards, processes, and customer service expectations.

Skills

Leadership

Analytics

Coaching

KPI tracking

Communication

Education

Bachelor's degree

Tools

Salesforce

Tableau

Twilio

Job description

Junk.com is seeking a hands‑on Call Center Manager to lead an inbound sales team and drive performance. You will coach a 6–10 agent group, optimize conversions, and use data to shape strategy.

The role reports to leadership and offers visibility within the organization, with onsite work options in Carrollton, TX or Deerfield Beach, FL. Prior experience in home services or related industries is a plus.