Call Center Manager

Junk.com; Carrollton (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health and dental benefits

Career growth opportunities

Performance-based bonus

Job summary

Junk.com is seeking a hands‑on Call Center Manager to lead an inbound sales team and drive performance. You will coach a 6–10 agent group, optimize conversions, and use data to shape strategy.

The role reports to leadership and offers visibility within the organization, with onsite work options in Carrollton, TX or Deerfield Beach, FL. Prior experience in home services or related industries is a plus.

Qualifications

• 2+ years of call center management or supervisory experience.
• Proven experience leading and developing call center teams.
• Strong analytical and organizational skills.
• Demonstrated ability to improve team performance through coaching and process optimization.
• Experience tracking and managing KPI performance.
• Ability to communicate strategic recommendations and business results to leadership.
• Strong leadership presence with excellent interpersonal skills.

Responsibilities

• Lead, coach, and develop a team of call center sales agents.
• Create a high‑performance culture focused on accountability, customer experience, and results.
• Monitor and analyze call center KPIs, conversion metrics, and revenue performance.
• Utilize reporting tools and dashboards to identify trends and opportunities for improvement.
• Develop and implement strategies to increase appointment‑setting conversions and team productivity.
• Conduct regular performance reviews, coaching sessions, and team development activities.
• Manage workforce planning, scheduling, and call center operations.
• Collaborate with leadership to develop and execute growth initiatives.
• Present performance updates, recommendations, and operational insights to executive leadership.
• Ensure consistent adherence to company standards, processes, and customer service expectations.

Skills

Leadership

Analytics

Coaching

KPI tracking

Communication

Education

Bachelor's degree

Tools

Salesforce

Tableau

Twilio

Job description

Lead a Growing Call Center. Build Teams. Drive Results.

Junk.com is looking for a hands‑on, results‑driven Call Center Manager to lead and develop our inbound sales team. This is an exciting opportunity for a leader who thrives on coaching people, improving performance, and using data to drive business outcomes.

As our Call Center Manager, you will oversee a team of approximately 6‑10 call center agents, manage daily operations, monitor performance metrics, and implement strategies that improve conversion rates, customer experience, and revenue generation. This role reports directly to company leadership and offers significant visibility and influence within the organization.

We are open to candidates who can work onsite in either our Carrollton, Texas office or our Deerfield Beach, Florida office.

What You'll Do

• Lead, coach, and develop a team of call center sales agents
• Create a high‑performance culture focused on accountability, customer experience, and results
• Monitor and analyze call center KPIs, conversion metrics, and revenue performance
• Utilize reporting tools and dashboards to identify trends and opportunities for improvement
• Develop and implement strategies to increase appointment‑setting conversions and team productivity
• Conduct regular performance reviews, coaching sessions, and team development activities
• Manage workforce planning, scheduling, and call center operations
• Collaborate with leadership to develop and execute growth initiatives
• Present performance updates, recommendations, and operational insights to executive leadership
• Ensure consistent adherence to company standards, processes, and customer service expectations

About the Operation

The majority of customer interactions are inbound calls from consumers seeking junk removal services. The primary objective is scheduling service appointments and maximizing conversion opportunities. Additional outbound activity focuses on customer follow‑up and appointment recovery, not cold calling.

What We’re Looking For

Required Qualifications

• 2+ years of call center management or supervisory experience
• Proven experience leading and developing call center teams
• Strong analytical and organizational skills
• Demonstrated ability to improve team performance through coaching and process optimization
• Experience tracking and managing KPI performance
• Ability to communicate strategic recommendations and business results to leadership
• Strong leadership presence with excellent interpersonal skills

Preferred Qualifications

• Experience within home services, field services, moving, restoration, or related industries
• Experience managing sales‑focused call centers
• Exposure to Salesforce, Tableau, Twilio, or similar platforms
• Bachelor's degree in Business Administration or related field preferred
• Track record of delivering measurable improvements in conversion, productivity, quality, or revenue metrics

What Makes Someone Successful Here

We’re looking for a leader who can point to specific business results. Candidates who can clearly articulate performance improvements, operational wins, and KPI achievements will stand out. Success in this role requires equal parts leadership, organization, accountability, and strategic thinking.

• Base salary starting at $70,000 annually
• Competitive Performance‑based bonus opportunity
• Health and dental benefits
• Career growth opportunities with a growing organization
• Direct impact on business strategy and operational success

Why Join Junk.com?

This is more than a traditional call center management role. You’ll have the opportunity to build processes, influence strategy, develop talent, and create measurable business impact. If you’re a people‑first leader who enjoys using data to improve performance and drive growth, we’d love to hear from you.

Additional Job Application Terms

This job is part of LinkedIn’s Full‑Service Hiring beta program. Eligibility is limited to candidates located in and performing services in the United States, excluding those based in Alaska, Hawaii, Nevada, South Carolina, or West Virginia.

We’re committed to making our hiring process as smooth and timely as possible, and we understand that waiting to hear back can add to the anticipation. If you’re a potential fit, our team will reach out within two weeks to progress you to the next stage. If you don’t hear from us in that time, we encourage you to explore other opportunities with our team in the future, and we wish you the very best in your job search.