Inbound Call Center Associate — Expert Customer Care

Master's Transportation, Inc.; Kansas City (MO); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid time off and holidays

Health insurance

Dental and vision

Company-paid life insurance

Disability insurance

401(k) with company match

Flexible Spending Account

Health Savings Account

Travel and entertainment discounts

Employee development investment

Job summary

Master’s Transportation, Inc. is seeking a Call Center Representative to serve as the first point of contact for inbound customer calls.

The role emphasizes accurate call handling, clear communication, and efficient transferring of calls to the appropriate department for assistance. This full-time position reports to the Customer Service Manager and offers a M-F 8:00 AM – 5:00 PM schedule with headquarters in the Kansas City metro area.

Qualifications

• Education: High school diploma or GED.
• Experience: 1+ year of call center, receptionist, switchboard, or customer service preferred.
• Technical: Basic computer skills, data entry, Microsoft Office, and multi-line phone systems.

Responsibilities

• Answer inbound calls promptly, courteously, and professionally.
• Determine caller needs by asking basic questions.
• Route or transfer callers to the appropriate representative, department, or branch.
• Provide basic information such as department contact details or business hours.
• Accurately document call details in company systems.
• Escalate urgent or sensitive calls per procedures.
• Maintain knowledge of internal departments and routing procedures.
• Attend meetings and training on call handling and customer service.

Skills

Phone communication

Active listening

Attention to detail

Customer service orientation

Time management

Organizational skills

Call routing procedures

Best practices in customer service

Education

High school diploma or GED

Tools

Multi-line phone systems

Call management software

Microsoft Office

Job description

Master’s Transportation, Inc. is seeking a Call Center Representative to serve as the first point of contact for inbound customer calls.

The role emphasizes accurate call handling, clear communication, and efficient transferring of calls to the appropriate department for assistance. This full-time position reports to the Customer Service Manager and offers a M-F 8:00 AM – 5:00 PM schedule with headquarters in the Kansas City metro area.