Customer Care Agent — Training & Growth

Master's Transportation; Kansas City (MO); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Generous Paid Leave and12Paid Holidays

Competitive health insurance, dental,-

Company-paid life insurance, and short

Long-term disability benefits

401(k) with company match

Flexible Spending and Health Savings

Discounts on travel, entertainment and

Investment in Employee Development

Job summary

Master’s Transportation in Kansas City, MO is seeking a Call Center Representative to handle inbound calls and route inquiries to the right teams. This role emphasizes professional communication, accurate call handling, and timely information delivery.

The position requires a high school diploma or GED with 1+ year in call center or customer service work, and basic computer skills. It offers a full-time schedule and a supportive training environment.

Qualifications

• Minimum education: High school diploma or GED.
• 1+ year of call center, receptionist, switchboard, or customer service experience preferred.
• Basic computer skills, data entry, Microsoft Office experience, and ability to use multi-line phone systems.

Responsibilities

• Answer inbound calls promptly, courteously, and professionally.
• Determine the purpose of each call by asking basic questions and identifying the caller’s needs.
• Route or transfer callers to the appropriate representative, department, or branch for assistance.
• Provide basic general information such as department contact details or business hours when appropriate.
• Accurately document call details and transfer information in company systems, as required.
• Escalate urgent or sensitive calls to the appropriate contact in accordance with established procedures.

Skills

Call center experience

Customer service

Microsoft Office

Multi-line phone systems

Data entry

Active listening

Attention to detail

Communication skills

Education

High school diploma or GED

Tools

Microsoft Office

Call management software

Multi-line phone systems

Job description

Master’s Transportation in Kansas City, MO is seeking a Call Center Representative to handle inbound calls and route inquiries to the right teams. This role emphasizes professional communication, accurate call handling, and timely information delivery.

The position requires a high school diploma or GED with 1+ year in call center or customer service work, and basic computer skills. It offers a full-time schedule and a supportive training environment.