Inbound Call Center Associate - Entry Level (Hybrid)

TEKsystems; United States; Ibrido; USD 22.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental & vision

401(k) retirement plan

Life Insurance

Disability coverage

HSA

Commuter benefits

Employee Assistance Program

Paid time off

Descrizione del lavoro

TEKsystems in Pensacola, FL is seeking staff for inbound call support focused on consumer loan accounts. The role requires reliable, service-minded individuals who can navigate multiple programs and resolve customer questions efficiently.

Training lasts about 15 working days, followed by nesting and a bridge training period. The position offers a hybrid work setup in Pensacola with a baseline pay of $19.75 per hour and potential contract-to-hire conversion.

Competenze

• High school diploma or equivalent required.
• Exceptional customer service and communication skills expected.
• Strong computer proficiency and fast, accurate typing.

Mansioni

• Handle back-to-back inbound calls and assist account holders.
• Navigate multiple programs across two monitors to resolve questions.
• Aim for quick issue resolution with quality service.

Conoscenze

Exceptional customer service

Active listening

Verbal and written communication

Professional phone voice

Proficiency with computers

Typing skills

Ask prying questions

Diffuse tense situations

Time management

Decision-making

Adaptability

Accountability

Formazione

High School Diploma or equivalent

Descrizione del lavoro

TEKsystems in Pensacola, FL is seeking staff for inbound call support focused on consumer loan accounts. The role requires reliable, service-minded individuals who can navigate multiple programs and resolve customer questions efficiently.

Training lasts about 15 working days, followed by nesting and a bridge training period. The position offers a hybrid work setup in Pensacola with a baseline pay of $19.75 per hour and potential contract-to-hire conversion.