Inbound Call Center Agent I

APCO Holdings, LLC; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

A motor vehicle service company in Dallas is seeking a BDC Agent I to support client call campaigns and ensure exceptional customer experiences. This entry-level position requires a high school diploma and at least 3 months of call center experience. Bilingual candidates in English and Spanish are preferred. The role involves resolving customer inquiries, building loyalty, and meeting performance standards.

Qualifications

• 3+ months call center experience in customer service or sales.
• Computer and typing skills for data entry.
• Ability to engage and listen to customers effectively.

Responsibilities

• Respond to and resolve inbound and outbound contact requests.
• Build customer loyalty through quality interactions.
• Meet performance and productivity standards.

Skills

Call center inbound and/or outbound experience

Bilingual in English and Spanish

Attention to Detail

Effective communication skills

Education

High School Diploma or GED

Job description

Summary

The BDC Agent I is responsible for supporting client inbound and outbound call campaigns and meeting and exceeding operations, sales, service, quality, and customer satisfaction performance metrics to help our clients deliver exceptional client/customer experiences.

Essential Duties and Responsibilities

• Ensure a great experience when responding to and resolving inbound and outbound contact requests, inquiries and service issues.
• Build loyalty with customer contacts.
• Actively listen to and maintain customer engagement while accurately capturing and documenting interactions during phone call.
• Maintain a high level of patience and professionalism with customers.
• Ability to meet stringent quality assessments standards and call monitoring requirements.
• Achieve and exceed performance and productivity standards.
• Responsible for encouraging and fostering CSR teamwork across all tiers and work groups.
• Fosters team building.
• Other duties as assigned.

Education and Experience

• High School Diploma or GED
• 3+ months call center inbound and/or outbound, customer service and/or sales experience
• Computer and typing skills (data entry)
• High Attention to Detail & Follow Through
• Effective communication skills in oral and written form

Skills

• 6+ months of call center inbound and/or outbound, customer service and/or sales experience
• Bilingual - must be able to read, write and communicate effectively in both English and Spanish
• In depth knowledge of consumer auto dealerships and/or contact center operations knowledge preferred

Physical Demands

While performing the duties of this job, the employee is regularly required to type and look at a computer screen for long periods of the day. The employee must be able to sit for long periods of time.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Note

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Employment Opportunity

Automobile Protection Corporation (APCO) is a Drug Free Workplace as well as an Equal Opportunity Employer. Qualified applicants shall be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state or local law.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Other

Industries

Motor Vehicle Manufacturing