Inbound Call Center Agent - High-Earning Potential

Service Minds Llc; Bradenton (FL); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid time off

Dental and Vision insurance

Life Insurance

Employee discounts

Job summary

Service Minds is seeking a Customer Care Consultant in Bradenton, FL to support our home-service brands: Mister Sparky Electric, Benjamin Franklin Plumbing, and One Hour Heating & Air Conditioning. You’ll be the first point of contact, turning inquiries into scheduled service appointments with a focus on excellent service.

We offer competitive pay, full-time hours, and opportunities to grow across Customer Care, Dispatch, and Operations in a fast-paced environment.

Qualifications

• Previous call center, customer service, inside sales, appointment-setting, or similar experience.
• Confidence speaking with customers over the phone.
• Ability to build rapport quickly and create a positive customer experience.
• Comfort working toward booking, conversion, and performance goals.
• Ability to professionally handle objections and challenging customer conversations.

Responsibilities

• Answer inbound customer calls professionally and efficiently.
• Listen carefully to understand each customer's needs.
• Build rapport and trust with customers over the phone.
• Schedule service appointments for our Electrical, Plumbing, and HVAC teams.
• Convert incoming customer opportunities into booked appointments.
• Clearly communicate available services, scheduling options, and next steps.
• Ask appropriate questions to gather accurate information about the customer's service needs.
• Handle customer questions and concerns with empathy and professionalism.
• Identify opportunities to retain customers who may be considering canceling or not booking.
• Accurately enter customer information, service needs, and appointment details into company systems.
• Manage multiple systems and tasks while actively communicating with customers.
• Respond to customer communications through phone, email, chat, or other channels as assigned.

Skills

Call center experience

Customer service

Communication skills

Bilingual (plus)

Education

High school diploma or GED

Job description

Service Minds is seeking a Customer Care Consultant in Bradenton, FL to support our home-service brands: Mister Sparky Electric, Benjamin Franklin Plumbing, and One Hour Heating & Air Conditioning. You’ll be the first point of contact, turning inquiries into scheduled service appointments with a focus on excellent service.

We offer competitive pay, full-time hours, and opportunities to grow across Customer Care, Dispatch, and Operations in a fast-paced environment.