Customer Service Agent

Service Minds; Bradenton (FL); On-site; USD 23,000 - 37,000; Full time

Benefits offered by this job

Multiple medical plan options

Health Savings Account (HSA) options

Dental and Vision insurance

Life Insurance

Short-Term and Long-Term Disability

Paid Time Off (PTO)

Paid holidays

401(k) with employer match

Flexible Spending Accounts (FSA)

Employee Discounts across Service Mind

Job summary

Service Minds in Bradenton, FL seeks a Customer Care Consultant to be the first point of contact for customers of Mister Sparky Electric, Benjamin Franklin Plumbing, and One Hour Heating & Air Conditioning. You’ll listen, understand needs, build trust, and convert opportunities into scheduled service appointments.

You’ll work in a fast-paced call center, meet individual and team goals, and collaborate with Dispatch and field teams.

Qualifications

• Experience in call center or similar roles.
• Strong verbal communication and listening skills.
• Ability to meet booking/conversion goals.
• Proven ability to build rapport with customers.

Responsibilities

• Answer inbound customer calls professionally.
• Schedule service appointments.
• Convert opportunities into booked appointments.
• Enter customer data accurately and maintain records.
• Collaborate with Dispatch and Branch Operations.

Skills

Call center experience

Strong verbal communication

Comfortable speaking on phone

Rapport building

Goal-oriented / performance

Multitasking / data entry

Bilinguals a plus

Education

High school diploma or GED

Job description

Are you great with people, confident on the phone, and motivated by helping customers while achieving goals?

Looking for a position where your communication skills, customer service, and performance can directly impact what you earn?

Come build your career with Service Minds.

We're looking for motivated Customer Service Agent to join our team in Bradenton, FL, supporting our trusted home-service brands: Mister Sparky Electric, Benjamin Franklin Plumbing, and One Hour Heating & Air Conditioning.

As a Customer Care Consultant, you're often the first person our customers speak with when they need help.

Your job isn't simply to answer the phone. You'll listen to customers, understand their needs, build trust, overcome concerns, and help turn incoming opportunities into scheduled service appointments.

If you're energetic, comfortable in a fast-paced call center, great with customers, and motivated by performance, we want to hear from you.

Why Join Service Minds?

Your Performance Can Increase Your Earnings

• Starting pay: $17/hour
• Up to $18/hour for qualifying bilingual team members
• Uncapped commission opportunities
• Top performers can earn $27+ per hour
• Full-time opportunity
• 401(k) with employer match

We recognize and reward Customer Care Consultants who combine exceptional customer service, strong communication, reliability, and the ability to convert customer opportunities into booked appointments.

Benefits That Support You

• Multiple medical plan options
• Health Savings Account (HSA) options
• Dental and Vision insurance
• Life Insurance
• Short-Term and Long-Term Disability
• Paid Time Off (PTO)
• Paid holidays
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• 401(k) with employer match
• Additional voluntary benefit options

Perks & Opportunities

• Employee discounts across Service Minds brands
• Comprehensive training program
• Ongoing coaching and professional development
• Performance recognition and incentives
• Career advancement opportunities within Customer Care, Dispatch, Operations, and other areas of Service Minds
• Opportunities across Mister Sparky Electric, Benjamin Franklin Plumbing, and One Hour Heating & Air Conditioning
• Supportive team environment focused on growth, performance, and success

What You'll Do

As a Customer Care Consultant, you'll help customers get the service they need while creating a positive first impression of our company.

You will:

• Answer inbound customer calls professionally and efficiently
• Listen carefully to understand each customer's needs
• Build rapport and trust with customers over the phone
• Schedule service appointments for our Electrical, Plumbing, and HVAC teams
• Convert incoming customer opportunities into booked appointments
• Clearly communicate available services, scheduling options, and next steps
• Ask appropriate questions to gather accurate information about the customer's service needs
• Handle customer questions and concerns with empathy and professionalism
• Help overcome customer objections or hesitation when appropriate
• Identify opportunities to retain customers who may be considering canceling or not booking
• Accurately enter customer information, service needs, and appointment details into company systems
• Manage multiple systems and tasks while actively communicating with customers
• Respond to customer communications through phone, email, chat, or other channels as assigned
• Follow established call procedures and customer service standards
• Meet individual and team performance expectations
• Collaborate with Dispatch, Branch Operations, technicians, and other team members to support the customer experience
• Represent Service Minds and our brands with professionalism, empathy, positivity, and integrity

What We're Looking For

You may be a great fit if you have:

• Previous call center, customer service, inside sales, appointment-setting, or similar experience
• Strong verbal communication skills
• Confidence speaking with customers over the phone throughout the workday
• Ability to build rapport quickly and create a positive customer experience
• Comfort asking questions and guiding conversations toward a solution
• Comfort working toward booking, conversion, and performance goals
• Ability to professionally handle objections and challenging customer conversations
• Strong active-listening skills
• Ability to remain calm and solution-focused when customers are frustrated
• Strong computer skills and ability to learn new software
• Ability to navigate multiple computer systems while speaking with customers
• Accurate data-entry and documentation skills
• Strong attention to detail
• Ability to work effectively in a fast-paced, high-volume environment
• Dependability and consistent attendance
• Positive, team-oriented approach
• Motivation to receive coaching, improve performance, and continue developing
• High school diploma or GED
• Bilingual skills are a plus

What Success Looks Like Here

Our most successful Customer Care Consultants understand that every customer interaction matters.

They listen first.

They ask the right questions, understand what the customer needs, communicate clearly, and make the customer feel confident that they've called the right company.

They're also comfortable with goals and performance expectations.

Success isn't simply answering a certain number of calls. It's about delivering an exceptional customer experience while helping customers take the next step and schedule the service they need.

Strong Customer Care Consultants are positive, dependable, coachable, organized, and motivated to improve. They learn from feedback, understand their performance metrics, and look for opportunities to get better.

If you're great with people, comfortable on the phone, motivated by goals, and enjoy turning conversations into solutions, this is the kind of environment where you can succeed.

Your Career Can Grow Here

A Customer Care Consultant position can be the beginning of a much larger career with Service Minds.

As you develop your skills and demonstrate strong performance, opportunities may become available across Customer Care, Dispatch, Training, Leadership, Branch Operations, and other areas of our growing organization.

We invest in training, coaching, and development because we want great employees to have opportunities to continue growing with us.

Be the First Step in an Exceptional Customer Experience

At Service Minds, we're on a mission of Changing Lives Through the Skilled Trades.

Our technicians may perform the work inside the customer's home, but the customer experience often begins with you.

The appointment you book could send an electrician to a family with an electrical safety concern, an HVAC technician to a home without air conditioning, or a plumber to a customer dealing with an unexpected leak.

Your role helps connect our customers with the people who can help them.

If you're a strong communicator who cares about customers, enjoys working toward goals, and wants an opportunity where your performance can be recognized and rewarded, we want to hear from you.

Equal Employment Opportunity

Service Minds is an Equal Employment Opportunity employer. We celebrate diversity and are committed to creating an inclusive and welcoming environment for all employees.

We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. All qualified applicants will receive equal consideration for employment in a safe, supportive, and respectful workplace.

Disclaimer

This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with this position. While this is intended to accurately reflect the current job, management reserves the right to revise the job or require that other or different tasks be performed as assigned