Inbound Call Center Agent - Customer Support (No Sales)

Edcor Data Services LLC; Troy (MI); On-site; USD 2,135,000 - 2,342,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Disability insurance

Life insurance

Quarterly bonuses

Vacation & sick time

Job summary

Edcor Data Services LLC in Troy, MI is seeking Call Center Agents for inbound support (no sales). Full-time 40 hours and part-time 20 hours shifts are available.

Agents handle tuition assistance applications, reimbursements, and program questions, using dual monitors and reference tools. Excellent benefits include medical, dental, vision, 401k, disability & life insurance, plus quarterly bonuses.

Qualifications

• 1–4 years of customer service experience, preferably in a call center.
• High School Diploma or equivalent required.
• Basic computer knowledge (Microsoft Suite, Outlook, internet).

Responsibilities

• Handle inbound calls with service and claims questions.
• Use reference tools to provide accurate information.
• Log call notes and maintain center database.
• Meet KPIs and SLA targets.

Skills

Customer Focus

Effective Communication

Effective Listener

Problem-Solving

Education

High School Diploma or equivalent

Job description

Edcor Data Services LLC in Troy, MI is seeking Call Center Agents for inbound support (no sales). Full-time 40 hours and part-time 20 hours shifts are available.

Agents handle tuition assistance applications, reimbursements, and program questions, using dual monitors and reference tools. Excellent benefits include medical, dental, vision, 401k, disability & life insurance, plus quarterly bonuses.