Customer Service Representative (On-Site)

Edcor Data Services LLC; Troy (MI); On-site; USD 2,135,000 - 2,342,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Disability insurance

Life insurance

Quarterly bonuses

Vacation & sick time

Job summary

Edcor Data Services LLC in Troy, MI is seeking Call Center Agents for inbound support (no sales). Full-time 40 hours and part-time 20 hours shifts are available.

Agents handle tuition assistance applications, reimbursements, and program questions, using dual monitors and reference tools. Excellent benefits include medical, dental, vision, 401k, disability & life insurance, plus quarterly bonuses.

Qualifications

• 1–4 years of customer service experience, preferably in a call center.
• High School Diploma or equivalent required.
• Basic computer knowledge (Microsoft Suite, Outlook, internet).

Responsibilities

• Handle inbound calls with service and claims questions.
• Use reference tools to provide accurate information.
• Log call notes and maintain center database.
• Meet KPIs and SLA targets.

Skills

Customer Focus

Effective Communication

Effective Listener

Problem-Solving

Education

High School Diploma or equivalent

Job description

Edcor is seeking additional Call Center Agents (no sales) to join our inbound call center in Troy, MI. We have full (40 hours) and “you pick your shift” part time (20 hours) positions available. Every position offers excellent benefits including medical, dental, vision, 401k, disability & life insurance. Edcor offers QUARTERLY bonuses (up to 4 bonuses a year!), merit increases, vacation & sick time!

Summary:

Call Center Agents are the front line for our customers and the face of Edcor. No selling involved. We answer simple service and claims questions about human resource benefits.

Essential Duties and Responsibilities: (Other duties may be assigned)

• Receives inbound calls from Edcor’s customers regarding their tuition assistance applications, reimbursement requests, and other program related questions.
• Uses dual monitors, policy reference and claims reference tools to provide accurate and consistent information.
• Maintains contact center database by entering call log notes and important call information.
• Ability to meet or exceed expectations of job performance which includes call monitors, Key Performance Indicators (KPI), and Service Level Agreements (SLA).

Skills/ Qualifications:

• Customer Focus
• Effective Communication
• Effective Listener
• Problem-Solving

Job Requirements:

• High School Diploma or equivalent.
• 1-4 years of customer service experience, preferably within a call center environment.
• Basic Computer knowledge (Microsoft Suite, Outlook, Internet Explorer, etc.)
• Ability to remain flexible and adaptable in a fast-paced environment.

Pay / Location:

• $15.50/hour + quarterly quality bonus, depending on experience
• In office - Troy, Michigan