Inbound Call Center Agent

Rinofi; Columbus (OH); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

Paid training

Paid time off

Professional development opportunities

Benefits for full-time employees

Job summary

Rinofi in Columbus, OH is seeking an Inbound Call Center Agent to handle incoming calls and assist customers with general questions. You will provide accurate information, document interactions, and maintain a positive caller experience.

The role emphasizes strong communication, active listening, and professionalism, with paid training, opportunities for development, and a collaborative team setting. This is a full-time on-site position in Columbus, Ohio.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Comfortable handling incoming phone calls and using computer systems.
• Basic knowledge of Microsoft Office or Google Workspace.
• Strong problem-solving and organizational abilities.
• Ability to remain professional and patient when handling customer concerns.
• Reliable, punctual, and willing to learn.

Responsibilities

• Answer incoming calls and assist customers with general questions and requests.
• Provide accurate information about company services and procedures.
• Listen carefully to customer concerns and identify appropriate solutions.
• Document customer interactions and maintain accurate records.
• Follow established procedures when handling customer requests.
• Provide timely follow-up when additional assistance is required.
• Maintain a professional and courteous attitude during all interactions.

Skills

Verbal communication

Active listening

Phone handling

MS Office / Google Workspace

Problem solving

Professionalism

Education

High school diploma

Tools

Microsoft Office

Google Workspace

Job description

About the Position

Rinofi is looking for a friendly, dependable, and customer-focused Inbound Call Center Agent to join our team in Columbus. This position is responsible for handling incoming customer calls, answering questions, providing accurate information, and ensuring a positive experience for every caller.

Responsibilities

• Answer incoming calls and assist customers with general questions and requests.
• Provide accurate information about company services and procedures.
• Listen carefully to customer concerns and identify appropriate solutions.
• Document customer interactions and maintain accurate records.
• Follow established procedures when handling customer requests.
• Provide timely follow-up when additional assistance is required.
• Maintain a professional and courteous attitude during all interactions.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Comfortable handling incoming phone calls and using computer systems.
• Basic knowledge of Microsoft Office or Google Workspace.
• Strong problem-solving and organizational abilities.
• Ability to remain professional and patient when handling customer concerns.
• Reliable, punctual, and willing to learn.

What We Offer

• Competitive base salary.
• Paid training and onboarding.
• Opportunities for professional development and advancement.
• Collaborative team environment.
• Exposure to a variety of marketing and business projects.
• Paid time off.
• Company benefits for eligible full-time employees.