Inbound Benefits Support Specialist – Claims & Eligibility

Wayne State University; San Antonio (TX); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off and volunteer time off

Life insurance and disability programs

Job summary

Wayne State University in Texas is seeking a Customer Service Representative in San Antonio to manage inbound customer calls and provide assistance regarding benefits. You will need to complete a training program and ensure calls are resolved effectively.

This full-time position offers $18.00 per hour, along with a quarterly bonus and a range of benefits including medical, dental, and life insurance. Work hours will be Monday to Friday within operational hours.

Qualifications

• Ability to handle inbound customer calls regarding benefits managed by WebTPA.
• Effective communication in assisting both providers and members.
• Willingness to complete a training program.

Responsibilities

• Answer inbound calls from providers and members regarding benefits.
• Provide resolution for questions about claims and eligibility.
• Document notes of each call to ensure accurate information is saved.

Skills

Customer service skills

Problem-solving skills

Communication skills

Job description

Wayne State University in Texas is seeking a Customer Service Representative in San Antonio to manage inbound customer calls and provide assistance regarding benefits. You will need to complete a training program and ensure calls are resolved effectively.

This full-time position offers $18.00 per hour, along with a quarterly bonus and a range of benefits including medical, dental, and life insurance. Work hours will be Monday to Friday within operational hours.