Bilingual UI Claims Specialist

Texas Workforce Commission; San Antonio (TX); On-site; USD 33,000 - 46,000; Full time

Benefits offered by this job

Family Friendly Workplace

Competitive salary

401(k) and 457 options

Medical Insurance

Paid time off

Job summary

Texas Workforce Commission (TWC) is seeking a Customer Service Representative II in San Antonio to support unemployment benefits information and guidance. The role focuses on phone-based service delivery within a supportive team in a 40-hour work week, with potential overtime as needed.

Responsibilities include handling UI claims over the phone, providing accurate program information, and maintaining professional communication with claimants and employers while using standard office software

Qualifications

• Six months of experience in customer service, clerical, call center, or administrative support.
• Knowledge of government benefits or unemployment insurance processes is a plus.
• Bilingual English and Spanish is preferred for customer interactions.

Responsibilities

• Process UI claims by phone and data entry into benefit system.
• Respond to routine UI inquiries via inbound calls and online forms.
• Provide accurate information about unemployment insurance programs to claimants and employers.
• Escalate priority issues as needed and document all customer contacts.

Skills

Customer service

Call center experience

Typing 40 wpm

Computer literacy

Bilingual English/Spanish

Tools

Microsoft Word

Microsoft Excel

Outlook

Internet Explorer

Job description

Texas Workforce Commission (TWC) is seeking a Customer Service Representative II in San Antonio to support unemployment benefits information and guidance. The role focuses on phone-based service delivery within a supportive team in a 40-hour work week, with potential overtime as needed.

Responsibilities include handling UI claims over the phone, providing accurate program information, and maintaining professional communication with claimants and employers while using standard office software