Inbound Banking Support Specialist I

Trustmark; Ridgeland (MS); In loco; USD 32.000 - 43.000; Tempo pieno

Descrizione del lavoro

Trustmark is seeking a Customer Contact Representative I to respond professionally to inquiries about personal accounts, loans, and related products in an inbound contact center. You will listen, understand, and resolve customer needs while delivering high-quality service.

The role requires at least 2 years of customer service, strong communication, and the ability to work across calls, email, and chat. Bilingual English-Spanish is a plus; banking experience is preferred.

Competenze

• Must have a high school diploma or equivalent.
• At least 2 years of customer service or contact center experience.
• Bilingual English-Spanish speaking a plus.
• Possess positive attitude and enjoys helping others.
• Strong attention to detail and problem-solving ability.
• Excellent written and verbal communication skills.
• Proficient PC skills including Microsoft Office suite.
• Ability to remain calm in highly stressful situations.
• Four-year college degree strongly preferred.
• Banking or other financial institution experience preferred.

Mansioni

• Handle incoming calls, emails, and chats about personal accounts, loans, and related products and services.
• Explain account information regarding balances, transactions, and fees.
• Process transactions and operational tasks such as check orders, stop payments, and money transfers.
• Promote self-service features to enhance the customer banking experience.
• Escalate complex issues as needed.
• Guide customers through basic troubleshooting to access products and information.
• Meet monthly performance standards for quality, productivity, schedule adherence, and satisfaction.
• Maintain up-to-date knowledge of Trustmark products and policies while minimizing risk.
• Perform additional duties as assigned.

Conoscenze

Customer service

Bilingual English-Spanish

Excellent communication

Problem-solving

Attention to detail

PC literacy (MS Office)

Formazione

High school diploma or equivalent

Bachelor’s degree preferred

Strumenti

Microsoft Office

Descrizione del lavoro

Trustmark is seeking a Customer Contact Representative I to respond professionally to inquiries about personal accounts, loans, and related products in an inbound contact center. You will listen, understand, and resolve customer needs while delivering high-quality service.

The role requires at least 2 years of customer service, strong communication, and the ability to work across calls, email, and chat. Bilingual English-Spanish is a plus; banking experience is preferred.