Customer Care Associate – Banking (Inbound)

Trustmark Bank; Ridgeland (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Trustmark Bank is seeking a Customer Contact Representative I to professionally respond to inquiries about personal accounts and related products in an inbound contact center. You will listen, understand, and fulfill customer needs while driving a high-quality service experience.

Responsibilities include handling calls, emails, and chats, explaining transactional details, processing requests, and promoting self-service features.

Qualifications

• Provide high-quality customer service to inquiries about personal accounts and products.
• Communicate clearly in English; Spanish language skills are a plus.
• Maintain knowledge of Trustmark products and policies to minimize risk and assist customers.

Responsibilities

• Handle incoming calls, email, and chat regarding personal accounts, loans, and related services.
• Explain account information including balances, fees, and pending/settled transactions.
• Process transactions and operational requests (check orders, stop payments, funds transfers).
• Promote self-service options to customers to improve banking experience.
• Escalate complex issues as needed and guide customers through troubleshooting steps.
• Meet monthly performance standards for quality, productivity, schedule adherence, and customer satisfaction.
• Stay updated on product offerings, policies, and procedures.
• Perform additional duties as assigned.

Skills

Customer service

Bilingual English-Spanish

Communication

Problem solving

Education

High school diploma or equivalent

Four-year college degree preferred

Tools

Microsoft Office

Job description

Trustmark Bank is seeking a Customer Contact Representative I to professionally respond to inquiries about personal accounts and related products in an inbound contact center. You will listen, understand, and fulfill customer needs while driving a high-quality service experience.

Responsibilities include handling calls, emails, and chats, explaining transactional details, processing requests, and promoting self-service features.