In-Store Tile & Wood Design Consultant

Floor & Decor; Vienna (VA); On-site; USD 2,774,486 - 5,050,281; Full time

Benefits offered by this job

Bonus opportunities & career growth

401k with company match

Employee Stock Purchase Plan

Medical, Dental, Vision

Paid vacation and holidays

Volunteer Time Off

Job summary

Floor & Decor is seeking a Design Consultant to in-store consult with customers, set appointments, and determine design needs for tile, wood, stone, and installation products across colors, textures, and patterns.

The role includes full-time and part-time options, with exemplary customer service and basic math skills required. Training on company systems and design applications is provided, with weekend and holiday hours expected.

Qualifications

• One year of interior design experience or equivalent education/experience.
• Knowledge of hard surface flooring is a plus.
• Excellent customer service skills.
• Proficient in basic mathematical skills.
• Must be self-motivated and able to multi-task.
• Ability to identify and resolve problems in a timely manner.
• Excellent verbal, written, and interpersonal skills.
• Basic computer knowledge including Microsoft Office suite.
• Willing to work retail hours including weekends and some holidays.
• Perform other duties as assigned.

Responsibilities

• Sets appointments and meets with customers to determine design needs and formulate a design plan.
• Sells tile, wood, and stone products to complete the design plan.
• Meets and exceeds established goals.
• Manages design applications (SketchUp, Online Design Scheduler, MyOrder, Salesforce CRM).
• Maintains customer contact and executes relationship selling from pre-appointment to post-purchase follow up.
• Acts in alignment with the company’s core values.
• Provides timely feedback on product needs and assortment gaps with the Design Studio Manager.

Skills

Interior design experience

Customer service skills

Mathematical skills

Multi-tasking

Problem solving

Verbal & written communication

Microsoft Office

Retail hours availability

Education

Interior design education or equivalent experience

Tools

SketchUp

Online Design Appointment Scheduler

MyOrder

Salesforce CRM

Job description

Floor & Decor is seeking a Design Consultant to in-store consult with customers, set appointments, and determine design needs for tile, wood, stone, and installation products across colors, textures, and patterns.

The role includes full-time and part-time options, with exemplary customer service and basic math skills required. Training on company systems and design applications is provided, with weekend and holiday hours expected.