In-Store Tech Sales Pro — Customer Advocate

Comcast; Havertown (Delaware County); On-site; USD 51,577,000 - 71,635,000; Full time

Benefits offered by this job

Day-One benefits

Medical, Dental, and Vision coverage

Comcast XFINITY courtesy services

Discount tickets to Universal Resorts

Paid Parental leave

Tuition reimbursement up to $8,000 (FT

Paid Time Off

401K Savings Plan – 6% match

Job summary

Comcast Xfinity is hiring for a retail sales role in our store. Bring energy, curiosity, and passion as you engage customers, demonstrate product features, and promote Comcast/Xfinity services.

You will provide outstanding customer service, meet or exceed sales targets, help customers pay bills, and answer questions about current or new services. Join a brand ambassador team committed to great experiences.

Qualifications

• High School Diploma or equivalent is required.
• Ability to adapt to a flexible work schedule including evenings, weekends, and holidays.
• Regular, consistent, and punctual attendance.

Responsibilities

• Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Providing outstanding customer service with all customer interactions.
• Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow-up and service excellence.
• Helping customers interpret and clarify their account statements and pay their bills in the store.
• Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
• Acting as brand ambassador to promote Comcast/Xfinity products.
• Providing expert-level understanding and passion around technology, especially around Comcast products and services.
• Maintaining detailed sales product knowledge, including competitive information.
• Contributing to a fun and competitive environment! We aim to connect our products and services to our customers’ everyday lifestyles.
• Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment.

Skills

Customer-Focused

Workplace Organization

Persuasion

Teamwork

Technical Knowledge

Self Motivation

Resilience

Critical Thinking Problem Solving

Communication

Professional Integrity

Education

High School Diploma or equivalent

Job description

Comcast Xfinity is hiring for a retail sales role in our store. Bring energy, curiosity, and passion as you engage customers, demonstrate product features, and promote Comcast/Xfinity services.

You will provide outstanding customer service, meet or exceed sales targets, help customers pay bills, and answer questions about current or new services. Join a brand ambassador team committed to great experiences.