In-Store Tech & Entertainment Sales Consultant

Comcast Resume; Richmond (VA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Day-One benefits

Medical coverage

Dental coverage

Vision coverage

Courtesy services in Comcast serviced?

Discount tickets to Universal Resorts

Paid parental leave

Tuition reimbursement (up to $8,000)

Paid Time Off

401K with up to 6% match

Job summary

Comcast Xfinity retail sales position in-store focuses on engaging customers, demonstrating features, and delivering a top-tier shopping experience. You will help customers with accounts, answer questions about services, and promote the Comcast brand.

The role requires schedule flexibility, strong product knowledge, and a commitment to exceptional service. Base pay is competitive with opportunities for incentives and benefits.,

Qualifications

• Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Providing outstanding customer service with all customer interactions.
• Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow-up and service excellence.
• Helping customers interpret and clarify their account statements and pay their bills in the store.
• Answering questions about current or new services, updating account data, upgrading levels of service, and processing general service requests.
• Acting as brand ambassador to promote Comcast/Xfinity products.
• Providing expert-level understanding and passion around technology, especially around Comcast products and services.
• Maintaining detailed sales product knowledge, including competitive information.
• Contributing to a fun and competitive environment; connecting products to customers’ everyday lives.
• Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment.

Responsibilities

• Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Providing outstanding customer service with all customer interactions.
• Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow-up and service excellence.
• Helping customers interpret and clarify their account statements and pay their bills in the store.
• Answering questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
• Acting as brand ambassador to promote Comcast/Xfinity products.
• Providing expert-level understanding and passion around technology, especially around Comcast products and services.
• Maintaining detailed sales product knowledge, including competitive information.
• Contributing to a fun and competitive environment! We aim to connect our products and services to our customers’ everyday lifestyles.
• Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Persuasion

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast Xfinity retail sales position in-store focuses on engaging customers, demonstrating features, and delivering a top-tier shopping experience. You will help customers with accounts, answer questions about services, and promote the Comcast brand.

The role requires schedule flexibility, strong product knowledge, and a commitment to exceptional service. Base pay is competitive with opportunities for incentives and benefits.,