In-Store Tech Repair Specialist — Diagnostics & Support

Best Buy; Bolingbrook (IL); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy seeks a Geek Squad Advanced Repair Technician (Agent) at our Bolingbrook, IL store. You will diagnose, troubleshoot, and repair computers and devices while delivering excellent customer experiences in-store and over the phone.

Responsibilities include documenting requests, following repair procedures, and staying current with certifications through ongoing training. Flexible scheduling, including holidays and weekends, is required.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Consumer electronics experience

Troubleshooting

Diagnostic skills

Flexible schedule

Customer service

Job description

Best Buy seeks a Geek Squad Advanced Repair Technician (Agent) at our Bolingbrook, IL store. You will diagnose, troubleshoot, and repair computers and devices while delivering excellent customer experiences in-store and over the phone.

Responsibilities include documenting requests, following repair procedures, and staying current with certifications through ongoing training. Flexible scheduling, including holidays and weekends, is required.