Electronics Repair Technician - Customer Care & Diagnostics

Best Buy; Terre Haute (IN); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our Terre Haute store. You will diagnose, troubleshoot and repair computers and devices while delivering excellent customer service and collaborating with other Geek Squad Agents.

Daily tasks include diagnostics, repairing devices, documenting customer requests, and maintaining knowledge through ongoing training. The role supports a flexible schedule including nights, weekends, and holidays at our local store.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Diagnosing & Repairing

Consumer electronics

Flexible schedule

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our Terre Haute store. You will diagnose, troubleshoot and repair computers and devices while delivering excellent customer service and collaborating with other Geek Squad Agents.

Daily tasks include diagnostics, repairing devices, documenting customer requests, and maintaining knowledge through ongoing training. The role supports a flexible schedule including nights, weekends, and holidays at our local store.