In-Store Tech Repair & Diagnostics Specialist

Best Buy; Burleson (TX); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Well-being support

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) in Burleson, TX to diagnose and repair computers and devices while delivering exceptional customer experiences. You will troubleshoot, follow documented procedures, and collaborate with other Geek Squad Agents to keep customers informed and satisfied.

The role requires 6 months of hands-on tech repair experience, the ability to work a flexible schedule including holidays, nights, and weekends, and a passion for technology.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Skills

Troubleshooting

Consumer electronics

Flexibility

Prioritization & multitasking

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) in Burleson, TX to diagnose and repair computers and devices while delivering exceptional customer experiences. You will troubleshoot, follow documented procedures, and collaborate with other Geek Squad Agents to keep customers informed and satisfied.

The role requires 6 months of hands-on tech repair experience, the ability to work a flexible schedule including holidays, nights, and weekends, and a passion for technology.