In-Store Solutions Specialist

GTA; Tamuning (GU); On-site; USD 32,000 - 52,000; Full time

Job summary

GTA in Guam is seeking a Customer Solutions Specialist to be the brand ambassador who creates energy and excitement around our products and services. You will exercise first-contact resolution and guide customers through activations, upgrades, billing inquiries, and account support while recommending the right solutions to meet their needs.

You will process transactions, build product knowledge, and contribute to store performance while delivering a seamless, positive experience for customers

Qualifications

• High School Diploma or GED
• Two or more years of experience in sales, retail or customer service, preferably in a Telecommunication environment or related industry
• Exceptional consulting, relationship-building skills, and outstanding solutions-based sales skills
• Represent the company with outstanding customer service and support
• Ability to multi-task in a high-paced environment; keep up-to-date with the rapidly evolving telecom technology
• Excellent interpersonal, verbal (active listening) and written communication skills
• Attends both formal and informal training to better understand the store operations and keep up with market and industry trend changes
• Strong computer proficiency (MS Office: Word, Outlook, Excel) and other computer systems as needed to perform the role as expected
• Regular, consistent and punctual attendance
• Must be able to work a flexible schedule including evenings, weekends and holidays
• Must successfully pass a background check and drug screening

Responsibilities

• Deliver a welcoming, customer-focused in-store experience by identifying needs and recommending personalized products, services, accessories, and IoT solutions
• Confidently guide customers through the sales process, educate them on promotions and features, and meet or exceed sales and customer satisfaction goals
• Provide Level I device support, including basic troubleshooting for cellular devices and network-related issues
• Process transactions accurately, including payments, cash handling, stock control, and daily balancing procedures
• Maintain strong knowledge of all products, services, and promotions in a fast-evolving industry
• Follow company protocols to ensure a consistent, positive, and energetic customer experience
• Support store operations, including opening and closing procedures, maintaining an organized work environment, and utilizing required systems and technology
• Build strong cross-functional relationships and communicate with empathy and professionalism to resolve customer questions and concerns
• Conduct customer follow-ups and provide operational feedback to the Retail Store Manager to continuously improve performance
• Perform other duties as assigned to support store and business needs

Skills

Customer service

Sales

Communication

Presentation skills

Organization

Attention to detail

Punctuality

Problem solving

Education

High School Diploma or GED

Tools

MS Office Suite (Word/Outlook/Excel)

Job description

GTA in Guam is seeking a Customer Solutions Specialist to be the brand ambassador who creates energy and excitement around our products and services. You will exercise first-contact resolution and guide customers through activations, upgrades, billing inquiries, and account support while recommending the right solutions to meet their needs.

You will process transactions, build product knowledge, and contribute to store performance while delivering a seamless, positive experience for customers