In-Store Retail Operations Leader

PetSmart; Denton (TX); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Process Lead (Retail Operations Lead) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is responsible for merchandising and inventory management, pet care operations, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment.

Join PetSmart to lead merchandise strategies, manage inventory, oversee store operations, and support a

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.

Responsibilities

• Support and guide sales associates in merchandise handling and product knowledge.
• Delegate and validate completion of daily tasks and lead as Leader on Duty.
• Manage merchandise strategies, inventory levels, audits, and stock replenishment.
• Operate POS systems and handle cash transactions in compliance with policies.
• Ensure store cleanliness, safety, and adherence to Policies and Procedures.

Skills

Retail leadership

Customer service

Merchandising

Communication

Tools

POS systems

Inventory software

Job description

PetSmart’s Process Lead (Retail Operations Lead) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is responsible for merchandising and inventory management, pet care operations, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment.

Join PetSmart to lead merchandise strategies, manage inventory, oversee store operations, and support a