In-Store Mobile Experience Specialist

T-Mobile; Harrisburg (Dauphin County); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental and family leave

Tuition assistance

commuter and transit programs

Job summary

T-Mobile is seeking Mobile Associates to engage customers in a fast-paced, store-in-store setting. You will educate, demonstrate, and recommend mobile solutions while leveraging digital tools for onboarding and self-service.

This role emphasizes customer focus, relationship building, and meeting sales targets through effective consultative selling. Training is provided during the initial 90 days, with performance-based incentives and strong benefits.

Qualifications

• High School Diploma or GED is required.
• Minimum 6 months of customer service or sales experience, preferably in retail.

Responsibilities

• Engage with customers in a high-traffic retail environment and showcase the value of T-Mobile solutions.
• Use digital self-serve tools to educate customers and complete onboarding.
• Complete in-store training on products, processes and systems to stay customer-ready.
• Build rapport, manage referrals, and contribute to sales targets while delivering exceptional service.

Skills

Coaching

Communication

Consultative Selling

Customer Engagement

Customer Needs Identification

Customer Education

Customer Satisfaction

Sales

Sales Techniques

Relationship Building

Education

High School Diploma/GED

Job description

T-Mobile is seeking Mobile Associates to engage customers in a fast-paced, store-in-store setting. You will educate, demonstrate, and recommend mobile solutions while leveraging digital tools for onboarding and self-service.

This role emphasizes customer focus, relationship building, and meeting sales targets through effective consultative selling. Training is provided during the initial 90 days, with performance-based incentives and strong benefits.