In-Store Member Solutions Expert

Tennessee Valley Federal Credit Union; Trenton (GA); On-site; USD 34,000 - 46,000; Full time

Job summary

TVFCU in Trenton, GA seeks a Member Solution Specialist to deliver outstanding service by understanding members' financial goals and offering tailored solutions. The MSS handles transactions, explains products, and builds strong relationships while maintaining confidentiality and accuracy.

This full-time role requires strong communication, problem-solving, and teamwork; weekend/extended hours may be needed.

Qualifications

• Excellent interpersonal and communication skills, with the ability to explain financial concepts clearly.

Responsibilities

• Greet members and non-members in the branch while promoting exceptional member service.
• Initiate conversations to understand financial goals and offer personalized solutions and accurate information.
• Promote digital banking and TVFCU products/services to deepen member relationships.
• Process transactions such as deposits, loan closings, debit cards, and online/mobile banking questions.

Skills

Customer service

Communication

Problem solving

Financial concepts

Education

High school diploma or equivalent

Job description

TVFCU in Trenton, GA seeks a Member Solution Specialist to deliver outstanding service by understanding members' financial goals and offering tailored solutions. The MSS handles transactions, explains products, and builds strong relationships while maintaining confidentiality and accuracy.

This full-time role requires strong communication, problem-solving, and teamwork; weekend/extended hours may be needed.