Member Solutions Advisor - Banking

Tennessee Valley Federal Credit Uni; Chattanooga (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Tennessee Valley Federal Credit Union in Chattanooga is seeking a Member Solution Specialist to deliver exceptional member service and personalized financial solutions. You will help members achieve financial goals while promoting TVFCU products and maintaining high service standards.

This full-time role requires strong communication, problem-solving, and teamwork skills, with a focus on accurate transactions and excellent digital-banking support.

Qualifications

• High school diploma or equivalent; finance-related certs a plus.
• Experience in member service or sales role, preferable within banking/credit union.
• Excellent interpersonal and communication skills.
• Exceptional problem-solving with professionalism and empathy.
• Ability to work independently and as part of a team in a fast-paced environment.

Responsibilities

• Greet members and promote exceptional service.
• Understand goals and offer personalized financial solutions.
• Promote TVFCU products and services to deepen relationships.
• Handle transactions including deposits, loan closings, and card issuance.
• Educate members on online and mobile banking.
• Maintain confidentiality and comply with policies.

Skills

Interpersonal skills

Communication

Sales experience

Teamwork

Microsoft Office

Email proficiency

Flexibility

Education

High school diploma

Finance certifications

Tools

Email

Microsoft Office

Job description

Tennessee Valley Federal Credit Union in Chattanooga is seeking a Member Solution Specialist to deliver exceptional member service and personalized financial solutions. You will help members achieve financial goals while promoting TVFCU products and maintaining high service standards.

This full-time role requires strong communication, problem-solving, and teamwork skills, with a focus on accurate transactions and excellent digital-banking support.