Client Advisor

Chong Hing Jewelers, Corp.; Arcadia (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

CH Jewelers / TimeVallee in Arcadia, CA is seeking a full-time on-site Client Advisor to build lasting client relationships, deliver exceptional service, and create a seamless shopping experience.

You will engage clients, provide tailored product recommendations, achieve sales goals, and collaborate with teammates to elevate the in-store experience for luxury jewelry and watches.

Qualifications

• Client relations and customer service skills required.
• Hospitality skills and customer satisfaction mindset required.
• Bachelor’s or Associate degree or higher required.
• Must be authorized to work in the United States.

Responsibilities

• Act as a primary point of contact for clients, addressing needs with professionalism and empathy.
• Develop and nurture long-term client relationships to ensure satisfaction and loyalty using CRM tools.
• Provide tailored product recommendations based on clients' requirements.
• Achieve monthly sales quota through repeat client business and development of new clients.
• Identify ways to grow business focusing on key product pillars.
• Collaborate with coworkers to deliver a seamless and outstanding client experience.
• Elevate in-store experience by delivering memorable moments to every client.

Skills

Client relations

Customer service

Hospitality

Interpersonal skills

Team player

Flexible hours

Education

Bachelor's or Associate's degree

Tools

CRM software

Job description

This is a full-time, on-site Client Advisor position at CH Jewelers / TimeVallee in Arcadia, CA. The Client Advisor role focuses on building and strengthening client relationships, delivering exceptional customer service, and ensuring a seamless shopping experience. Responsibilities include client engagement, hospitality, sales support, and effective communication to enhance customer satisfaction and loyalty.

Job Responsibilities

• Act as a primary point of contact for clients, addressing their needs and concerns with professionalism and empathy
• Develop and nurture long-term client relationships to ensure satisfaction and loyalty through the use of CRM tools
• Provide tailored product recommendations based on clients' requirements
• Achieve monthly sales quota through repeat client business and development of new clients
• Identify innovative ways to grow and develop business by focusing on key product pillars
• Collaborate with your co-workers to deliver a seamless and outstanding client experience
• Elevate in store experience by consistently delivering memorable moments to every client.

Required Qualifications

• Client Relations and Customer Service skills
• Exceptional hospitality skills
• Customer Satisfaction management
• Strong interpersonal skills
• Ability to work collaboratively in a team environment
• Flexibility to work non-traditional hours, including weekends, and holidays
• Bachelor's or Associate's degree or above required
• Must have authorization to work in the United States

Desired Qualifications

• Working proficiency in an additional language other than English
• Prior experience in luxury retail, jewelry industry, or hospitality
• Knowledge or qualifications in luxury watches, jewelry, and/ or hospitality services

Pay range and compensation package

The offered pay rate will be based on the candidate’s relevant skills and experience.