In-Store Grocery Fulfillment & Customer Care Pro

Whole Foods Market IP. L.P.; Bedford (MA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness support

Team Member perks

Job summary

Whole Foods Market IP. L.P. in Bedford, MA, is seeking an In-Store Shopper to prepare customer orders for delivery and pickup. Flexible schedules include weekends, holidays, and peak hours. You will shop throughout the store for everyday goods and support the Customer Service & E-Commerce teams.

Join a team focused on accurate order fulfillment, product knowledge, and exceptional customer experiences in a busy retail environment where nights and weekends are preferred shifts.

Qualifications

• Strong customer service and hospitality skills required.
• Detail-oriented with multitasking capabilities.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Fulfills online orders efficiently with urgency using handheld devices.
• Ensure product and order accuracy through verification and quality control.
• Learn and apply product knowledge and store operations to deliver excellent customer experiences.
• Keep staging area organized and free of clutter.
• Handle in-store and online order returns and pickups.
• Comply with age verification and other regulatory requirements for restricted items.
• Assist customers and provide store information.
• Maintain knowledge of products and promotions.
• Maintain a positive work environment and communicate clearly with team.
• Attend leadership meetings and daily huddles.
• Support checkout options, store formats, and product assortment.

Skills

Customer service

Hospitality

Problem-solving

Detail-oriented

Multi-tasking

Flexible availability

Cross-train

Technology-driven solutions

Team collaboration

Education

High school diploma or equivalent

Job description

Whole Foods Market IP. L.P. in Bedford, MA, is seeking an In-Store Shopper to prepare customer orders for delivery and pickup. Flexible schedules include weekends, holidays, and peak hours. You will shop throughout the store for everyday goods and support the Customer Service & E-Commerce teams.

Join a team focused on accurate order fulfillment, product knowledge, and exceptional customer experiences in a busy retail environment where nights and weekends are preferred shifts.