In-Store Shopper: Flexible Hours & Weekend Shifts

Whole Foods Market; Framingham (MA); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Team Member perks access

Job summary

Whole Foods Market in Framingham, MA is seeking an In-Store Shopper to prepare customer orders for delivery and pickup, shop throughout the store for groceries, and support the Customer Service & E-Commerce teams. The role requires a flexible schedule, including weekends, holidays, and peak hours, and emphasizes accurate, fast order fulfillment.

No prior retail experience is required; a high school diploma is preferred.

Qualifications

• Strong customer service and problem-solving skills.
• Detail-oriented with multi-tasking capabilities.
• Flexible availability including nights, weekends, and holidays.
• Adaptability to work in high demand / peak hours.
• Willingness and ability to cross-train to support other teams and tasks.
• Adaptability to learn new technology-driven solutions.
• Thrive in a fast-paced retail environment.
• Clear communication and team collaboration skills.

Responsibilities

• Fulfills online orders efficiently, accurately and with a sense of urgency using handheld technology and/or fixed devices
• Ensure product and order accuracy through meticulous verification and quality control processes
• Learn and apply product knowledge, customer service standards, and store operations to deliver exceptional customer experiences
• Keep staging area organized and free of clutter
• Handle in-store and online order returns and pickups
• Comply with government regulations such as age verification requirements for restricted items
• Assist with customer inquiries and provide store information
• Maintain knowledge of product and promotional events
• Maintain a positive work environment
• Communicate clearly, collaboratively and courteously
• Attend all meetings assigned by Leadership, including daily huddles
• Support company program and initiatives, inclusive of varied checkout options, store formats and all product assortment, tools, and technology
• Maintains operational standards including but not limited to safety and store security protocols
• Ensure adherence to all company policies, procedures, and regulatory requirements
• Performs other duties as assigned by store or company leadership

Skills

Customer service

Attention to detail

Flexible schedule

Peak hours

Cross-training

Tech literacy

Teamwork

Communication

Education

High school diploma or equivalent

Job description

Whole Foods Market in Framingham, MA is seeking an In-Store Shopper to prepare customer orders for delivery and pickup, shop throughout the store for groceries, and support the Customer Service & E-Commerce teams. The role requires a flexible schedule, including weekends, holidays, and peak hours, and emphasizes accurate, fast order fulfillment.

No prior retail experience is required; a high school diploma is preferred.