In-Store Customer Success Specialist

DSI Systems Inc.; Harrisonburg (VA); On-site; USD 29,549 - 42,085; Full time

Benefits offered by this job

Competitive starting pay of $26 per hour

Comprehensive training and development programs

401k Plan with employer matching

50% AT&T wireless discount

Paid training

Job summary

A leading business solutions provider in Virginia is seeking a Retail Support Specialist to deliver hands-on support to AT&T customers in retail environments. This role requires excellent customer service and communication skills, where you will resolve inquiries about accounts and devices. The ideal candidate will have the ability to manage high-stress situations while maintaining professionalism. Competitive starting pay at $26 per hour, with benefits including medical insurance and a 401k plan.

Qualifications

• Experience in wireless communications or retail customer service preferred.
• Ability to handle escalated situations professionally.
• Detail-oriented with strong problem-solving skills.

Responsibilities

• Provide professional support to AT&T customers in retail locations.
• Resolve inquiries related to billing and service concerns.
• Document all customer interactions thoroughly and accurately.

Skills

Customer service

Communication skills

Problem-solving

Multitasking

Job description

A leading business solutions provider in Virginia is seeking a Retail Support Specialist to deliver hands-on support to AT&T customers in retail environments. This role requires excellent customer service and communication skills, where you will resolve inquiries about accounts and devices. The ideal candidate will have the ability to manage high-stress situations while maintaining professionalism. Competitive starting pay at $26 per hour, with benefits including medical insurance and a 401k plan.