Customer Service Representative

Platinum Coastal Group

San Antonio (TX)

On-site

USD 27,552 - 34,440

Full time

14 days+

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Job summary

A customer service-oriented company in San Antonio, TX is seeking an Entry Level Customer Service Representative. This role is vital in ensuring customer satisfaction through effective communication and problem resolution. Responsibilities include handling inquiries, resolving complaints, and providing product information. Strong interpersonal skills and a willingness to assist customers are crucial. Candidates should possess at least a high school diploma, with prior customer service experience preferred. This full-time position offers a pay range of $20.00/hr - $25.00/hr.

Qualifications

High school diploma or equivalent; bachelor's degree preferred.
Previous customer service or client-facing experience is advantageous.
Strong oral and written communication skills required.
Proficiency in customer service software and tools is essential.
Ability to multitask and prioritize effectively under pressure.
Familiarity with CRM systems and practices is appreciated.

Responsibilities

Handle customer inquiries in-store.
Provide accurate information on products and services.
Resolve customer complaints and issues promptly.
Document customer interactions and transactions thoroughly.
Monitor and track customer inquiries and report patterns.

Skills

problem resolution

bilingual or multilingual abilities

customer feedback management

CRM systems familiarity

sales

communication skills

time management

analytical skills

Education

High school diploma or equivalent

Bachelor's degree

Tools

customer service software

Job description

2 days ago Be among the first 25 applicants

Platinum Coastal Group provided pay range

This range is provided by Platinum Coastal Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $25.00/hr

Entry Level Customer Service Representative

The Customer Service role is pivotal in ensuring customer satisfaction and loyalty through effective communication and problem resolution. As the primary point of contact for customers, this position acts as a bridge between the company and its clients, addressing inquiries, handling complaints, and providing information about products and services. The importance of this role cannot be overstated; it directly impacts the organization’s reputation and customer retention rates. A successful Customer Service representative is not only knowledgeable about the company’s offerings but also possesses strong interpersonal skills to build rapport with customers. By fostering positive interactions and resolving issues swiftly, this role generates valuable feedback for continuous improvement while driving sales and enhancing customer loyalty. Collaborating cross-functionally with various departments, the Customer Service representative plays an essential part in optimizing the customer experience, contributing significantly to the overall growth and success of the organization.

Customer Service Representative Duties

Handle customer inquiries in-store
Provide accurate information on products and services to assist customers.
Resolve customer complaints and issues in a timely and effective manner.
Maintain a friendly and professional demeanor in all interactions.
Document customer interactions and transactions thoroughly.
Follow up with customers to ensure satisfactory resolution of their issues.
Identify and escalation issues to appropriate departments when necessary.
Assist customers with order placements, modifications, and cancellations.
Gather customer feedback to improve services and products.
Participate in training and workshops to enhance product knowledge.
Collaborate with team members to achieve service excellence.
Monitor and track customer inquiries and report patterns to management.
Maintain knowledge of the company’s policies and procedures.
Support marketing promotions and communicate relevant information to customers.
Contribute to a positive team environment and assist colleagues when needed.

Customer Service Representative Requirements

High school diploma or equivalent; bachelor’s degree preferred.
Previous customer service or client-facing experience is advantageous.
Strong oral and written communication skills.
Proficiency in customer service software and tools.
Ability to multitask and prioritize effectively under pressure.
Basic understanding of business operations and customer needs.
Familiarity with CRM systems and practices.
Excellent organizational and time management skills.
Strong analytical and problem‑solving abilities.
Comfortable working in a fast‑paced environment.
Ability to work both independently and as part of a team.
Flexible schedule availability, including weekends and holidays.
Fluency in multiple languages is an advantage.
Willingness to embrace ongoing training and development.
Strong commitment to customer satisfaction and service excellence.
Positive attitude and resilience in handling challenging situations.

Skills: problem resolution, bilingual or multilingual abilities, customer feedback management, CRM systems familiarity, sales, problem‑solving abilities, ability to multitask and prioritize effectively under pressure, prioritization, communication skills, analytical skills, customer relationship management (CRM) familiarity, positive attitude, bilingualism, analytical abilities, sales support, time management, familiarity with CRM systems and practices, strong analytical skills, oral and written communication skills, language fluency, multitasking, customer feedback gathering, customer service, resilience in challenging situations, strong analytical and problem‑solving abilities, documentation, effective communication, customer relationship management (CRM), collaboration, written communication, customer service and support, proficiency in customer service software, communication, flexible schedule availability, oral communication, problem solving, empathy, organizational and time management skills, ability to multitask and prioritize under pressure, team collaboration, positive attitude and resilience, customer feedback, organization, customer satisfaction, customer service representatives, problem‑solving, conflict resolution, flexibility, excellent organizational and time management skills, customer service skills, multi‑tasking, flexibility in schedule, flexibility in schedule availability, organizational skills, strong oral and written communication, customer service software proficiency, teamwork and collaboration, customer service experience, ability to multitask and prioritize, strong communication skills, analytical and problem‑solving abilities, strong interpersonal skills, time management skills, CRM familiarity, resilience, knowledge of CRM systems, flexible scheduling, excellent organizational skills, CRM systems, teamwork, organization skills, ability to multitask, customer satisfaction commitment, customer feedback analysis, strong oral and written communication skills, ability to multitask and prioritize effectively, basic understanding of business operations and customer needs, basic understanding of business operations, familiarity with CRM systems, problem‑solving skills, customer service software, fluent in multiple languages, multitasking and prioritization, proficiency in customer service software and tools, active listening, CRM systems and practices, interpersonal skills, customer satisfaction and service excellence, adaptability

Seniority level