Customer Service Associate — Fast-Paced Food Service

SmartRecruiters, Inc.; Mascoutah (IL); On-site; USD 30,000 - 36,000; Full time

Job summary

SmartRecruiters, Inc. is hiring a friendly Customer Service Representative for our Mascoutah, IL location. You will be the first point of contact for customers, handling orders, payments, and inquiries to maintain our high service standards.

The role requires excellent phone communication, multitasking in a fast-paced environment, and the ability to stand for long periods while assisting guests. Prior food service or retail experience is a plus, with weekend and holiday shifts possible.

Qualifications

• Excellent phone communication and customer service skills.
• Ability to take accurate orders and handle cash transactions.
• Basic computer skills and familiarity with point-of-sale systems.
• Strong multitasking abilities and efficiency in a fast-paced environment.
• Flexibility to work various shifts, including weekends and holidays.
• Physical ability to stand for extended periods and lift up to 25 lbs.
• Positive attitude and team-oriented mindset.
• Attention to detail and ability to follow directions precisely.
• Stress management skills and ability to remain calm under pressure.
• Food handling certification (preferred, or willingness to obtain).
• High school diploma or equivalent (preferred).
• Previous customer service experience is a plus, but not required.

Responsibilities

• Answer incoming phone calls promptly and professionally
• Take accurate food orders and input them into our ordering system
• Process cash and card transactions efficiently
• Provide exceptional customer service, addressing inquiries and resolving issues
• Maintain a clean and organized work environment
• Collaborate with team members to ensure timely order fulfillment
• Handle multiple tasks simultaneously during busy periods
• Lift and move items weighing up to 25 lbs.
• Adhere to all company policies and food safety regulations

Skills

Phone etiquette

Customer service

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

POS systems

Job description

SmartRecruiters, Inc. is hiring a friendly Customer Service Representative for our Mascoutah, IL location. You will be the first point of contact for customers, handling orders, payments, and inquiries to maintain our high service standards.

The role requires excellent phone communication, multitasking in a fast-paced environment, and the ability to stand for long periods while assisting guests. Prior food service or retail experience is a plus, with weekend and holiday shifts possible.