Customer Service Rep(02929) - 304 E Hwy 50

SmartRecruiters, Inc.; O'Fallon (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

SmartRecruiters, Inc. is seeking a Customer Service Representative at our O’Fallon, IL location. You will greet customers, process orders, handle cash and card transactions, and ensure accurate order fulfillment in a fast-paced setting.

The role emphasizes friendly, efficient service, teamwork, and adherence to food safety and store regulations. Ability to stand for long periods and lift up to 25 lbs is required; weekends/evenings may be needed.

Qualifications

• Excellent verbal and written communication required.
• Ability to multitask in a fast-paced environment while maintaining accuracy.
• Strong customer service mindset with a friendly disposition.
• Proficient math for cash handling and transactions.
• Comfort with basic computer systems and POS platforms.
• Physical ability to stand long periods and lift up to 25 lbs.
• Willingness to work weekends, holidays, and evenings as needed.
• Food-handling experience or willingness to learn food safety protocols (preferred).

Responsibilities

• Answer incoming phone calls and take customer orders accurately and efficiently.
• Process cash and credit card transactions with precision.
• Prepare and assemble products according to company standards and recipes.
• Provide outstanding customer service by addressing inquiries and resolving concerns.
• Maintain a clean, organized, and hygienic work environment.
• Collaborate with team members during peak periods.
• Assist with cleaning and maintenance tasks to support operations.
• Handle and lift items weighing up to 25 lbs regularly.
• Adhere to food safety, hygiene, and company regulations.
• Remain calm and professional while managing multiple tasks.

Skills

Verbal & written comms

Multitasking

Team player

Customer focus

Calm under pressure

Cash handling

Basic computer skills

Lifting 25 lbs

Education

High school diploma or equivalent

Tools

POS systems

Ordering platforms

Job description

• Full-time
• Job Category Org: Store Customer Service Rep

Job Description

Join our dynamic team at our O'Fallon location (304 E Hwy 50) as a Customer Service Representative! We're seeking enthusiastic, detail-oriented individuals who are passionate about delivering exceptional customer experiences. In this role, you'll be the friendly face and voice of our organization, ensuring every customer interaction leaves a positive impression. If you're organized, collaborative, and thrive in a fast-paced environment, we'd love to meet you!

• Answer incoming phone calls and take customer orders accurately and efficiently while maintaining a friendly, professional demeanor
• Process cash and credit card transactions with precision and attention to detail
• Prepare and assemble products according to company standards and recipes
• Provide outstanding customer service by addressing inquiries, resolving concerns, and ensuring customer satisfaction
• Maintain a clean, organized, and hygienic work environment at all times
• Collaborate effectively with team members to ensure smooth operations during peak business periods
• Assist with various cleaning and maintenance tasks as needed to support team operations
• Handle and lift items weighing up to 25 lbs regularly throughout your shift
• Adhere strictly to all food safety, hygiene, and company regulations
• Remain calm, professional, and resilient when managing multiple tasks and customer requests simultaneously

Qualifications

• Excellent verbal and written communication skills with a friendly, positive, and approachable attitude
• Strong ability to follow directions, adhere to company procedures, and maintain organizational standards
• Proficiency in basic math for accurate cash handling, order processing, and transaction management
• Demonstrated ability to multitask and work efficiently in a fast-paced, high-volume environment
• Team player mentality with a genuine willingness to support and collaborate with colleagues
• Physical capability to stand for extended periods and lift up to 25 lbs regularly
• Customer-focused mindset with a commitment to providing exceptional service and support
• Ability to remain calm, composed, and professional under pressure and during busy shifts
• Basic computer skills for operating point-of-sale systems and ordering platforms
• Flexibility to work various shifts, including weekends, holidays, and evenings as needed
• Food handling experience or demonstrated willingness to learn food safety protocols (preferred)
• High school diploma or equivalent (preferred)
• Must be able to pass a pre-employment drug test and criminal background check

Additional Information

All your information will be kept confidential according to EEO guidelines.