In-Store Customer Service Associate – Loans & Payments

Select Mgmt; Shawnee (KS); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

6 paid holidays

Paid vacation

Paid on-the-job training

Medical, dental, vision, and other day

Job summary

LoanMax Title Loans is seeking a Customer Service Representative in Shawnee, KS to support potential borrowers and existing customers with loan questions, vehicle evaluations, and payment processing. The role emphasizes accuracy, courteous communication, and adherence to policies.

The position is full-time with standard in-store hours and benefits beginning after the probation period. Prior customer service is preferred but not required.

Qualifications

• High school diploma or equivalent required.
• Excellent communication skills.
• Detail-oriented and organized.
• Positive attitude and strong work ethic.

Responsibilities

• Provide exceptional customer service in person and by phone.
• Explain loan products, terms, and payment options clearly and professionally.
• Evaluate vehicles and process loan applications.
• Manage customer accounts and payment processing.
• Perform data entry and maintain accurate records.
• Make courtesy reminder calls as needed.
• Maintain compliance with company policies and applicable laws.

Skills

Excellent communication

Detail-oriented

Organized

Positive attitude

Strong work ethic

Education

High school diploma or equivalent

Tools

Data entry software

Job description

LoanMax Title Loans is seeking a Customer Service Representative in Shawnee, KS to support potential borrowers and existing customers with loan questions, vehicle evaluations, and payment processing. The role emphasizes accuracy, courteous communication, and adherence to policies.

The position is full-time with standard in-store hours and benefits beginning after the probation period. Prior customer service is preferred but not required.