In-Store Customer Service Associate — Flexible Hours

Ace-Hardware; Dallas (TX); On-site; USD 22,000 - 32,000; Full time

Job summary

Ace Hardware store in Dallas seeks a Customer Service Associate to greet customers, help locate products, and ensure a fast, accurate checkout using our POS system. The role emphasizes friendly, helpful service and adherence to the Ace Helpful standards.

Fluency in Spanish is a plus and you will be expected to support promotions, enroll customers in Ace Rewards, and maintain a clean, welcoming store environment. Prior retail experience is helpful, and training is provided.

Qualifications

• High School diploma or GED required. Some college preferred.
• Experience in retail cashier or sales roles is a plus.
• Fluent in Spanish is a plus and helpful for customer interactions.

Responsibilities

• Greet customers as they enter the store and direct them to what they need.
• Process transactions quickly, accurately, and maintain a balanced cash drawer.
• Solicit Ace Rewards enrollment from customers and assist with sign-up if needed.
• Address customer issues tactfully and seek assistance when needed before saying no.
• Stay aware of current promotions and advertisements and communicate them to customers.
• Use the radio headset to communicate with teammates during service.
• Maintain store cleanliness and stocking standards, including restrooms, stockroom, and service areas.
• Complete at least 15 hours of training per year.

Skills

Fluent in Spanish

Customer service

Interpersonal communication

Team player

Education

High School diploma

Some college preferred

Tools

Retail software systems

Cash registers

MS Word

Excel

Job description

Ace Hardware store in Dallas seeks a Customer Service Associate to greet customers, help locate products, and ensure a fast, accurate checkout using our POS system. The role emphasizes friendly, helpful service and adherence to the Ace Helpful standards.

Fluency in Spanish is a plus and you will be expected to support promotions, enroll customers in Ace Rewards, and maintain a clean, welcoming store environment. Prior retail experience is helpful, and training is provided.