Customer Service Associate - Bilingual

Ace-Hardware; Dallas (TX); On-site; USD 22,000 - 32,000; Full time

Job summary

Ace Hardware store in Dallas seeks a Customer Service Associate to greet customers, help locate products, and ensure a fast, accurate checkout using our POS system. The role emphasizes friendly, helpful service and adherence to the Ace Helpful standards.

Fluency in Spanish is a plus and you will be expected to support promotions, enroll customers in Ace Rewards, and maintain a clean, welcoming store environment. Prior retail experience is helpful, and training is provided.

Qualifications

• High School diploma or GED required. Some college preferred.
• Experience in retail cashier or sales roles is a plus.
• Fluent in Spanish is a plus and helpful for customer interactions.

Responsibilities

• Greet customers as they enter the store and direct them to what they need.
• Process transactions quickly, accurately, and maintain a balanced cash drawer.
• Solicit Ace Rewards enrollment from customers and assist with sign-up if needed.
• Address customer issues tactfully and seek assistance when needed before saying no.
• Stay aware of current promotions and advertisements and communicate them to customers.
• Use the radio headset to communicate with teammates during service.
• Maintain store cleanliness and stocking standards, including restrooms, stockroom, and service areas.
• Complete at least 15 hours of training per year.

Skills

Fluent in Spanish

Customer service

Interpersonal communication

Team player

Education

High School diploma

Some college preferred

Tools

Retail software systems

Cash registers

MS Word

Excel

Job description

Notice to Applicant about this Employer: You are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, and will have no control over interviews and/or hiring decisions, does not control and is not responsible for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.

Position Summary

The primary responsibilities of the Customer Service Associate position are to provide amazing customer service by greeting and directing customers as they enter the store. As customers complete their purchases and are ready to check out, providing an amazing checkout experience, as you process purchases quickly, accurately, and efficiently, following our point of sale system processes. Your role is to emulate our “Ace Helpful” Standards.

Major Responsibilities

The major responsibilities for this position include:

Comes to work as a happy, friendly associate ready to help every customer and collaborate with associates.
Ensure each customer receives amazing service following the S.A.L.E.S process and mystery shop standards
Greet customers as they enter the store, if they stop, help direct by asking "What can I help you find today"
Uses Radio headset to communicate with other associates in working with customers and business needs.
Answer phone calls
Tactfully and pleasantly addresses customer issues, look for help before saying “no” to a customer.
Maintain awareness of all current promotions and advertisements.
Accurately and efficiently process transactions and maintains balanced cash drawer.
Solicit customers for their Ace Rewards card or number and offers to immediately open if they don’t have.
As appropriate issues receipts, refunds credits, change due to customers, gift cards.
Participates in the Store Housekeeping Standards “Maintain as We Go” which may include:
Orderly appearance of register area, impulse area, restocks supplies and merchandise as necessary
Taking out the trash, dust and mop floors, clean restroom, associate room, and clean stockroom.
Recovers and maintains merchandising standards putting away merchandise and facing on shelf / hook.
Retrieve carts from the parking areas and pick up trash outside. Clean front patio and Garden Center.
Perform other tasks as assigned from time to time by store management
Completes at least 15 hours of training per year.

Minimum Requirements

The minimum requirements for this position include the following:

Education/Training: High School degree, some college preferred.
Experience in a retail environment either in cashier, sales, or back office positions.
A happy and friendly person with a commitment to service, excellence and helping others.
Knowledge of retail computer systems, electronic cash registers, MS Word, and Excel a plus.
Ability to process information and/or merchandise through the point of sale system.
Ability to effectively communicate with associates and customers.
Team player with excellent interpersonal skills with a strong willingness to learn.
Exceptional organizational ability, high attention to detail, and ability to multi-task.
Ability to work PT flexible hours including evenings, weekends and holidays to meet the needs of the business.

Physical Requirements

The minimum physical requirements for this position include:

Ability to stand for an extended period of time
Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and perform all functions as set forth

Job responsibilities may change based on the needs of the business.

Other Essential Requirements

Education/Training
High School or GED equivalent.

Experience
Cashier experience preferred. Customer service experience preferred.

Physical Demands
Standing, walking, lifting (up to 25lbs) and climbing.

Fluent in Spanish