In-Store Customer Experience Specialist

Domino's Pizza; Mount Vernon (IL); On-site; USD 18,000 - 21,000; Full time

Job summary

Domino's Pizza is seeking a friendly Customer Service Representative to join our Mount Vernon store. You will be the face of the brand, handling inquiries, taking and processing orders, and ensuring swift, accurate service for our customers.

This full-time role requires strong communication, a positive attitude, and the ability to multitask in a fast-paced environment while maintaining accuracy in cash handling and order processing.

Qualifications

• Excellent communication skills and ability to interact professionally with customers and team members.
• Strong customer service orientation and a positive, friendly attitude.
• Ability to follow directions and work efficiently in a fast-paced environment.
• Flexibility to work weekends, holidays, and various shifts as needed.
• Basic computer skills and ability to learn new software systems quickly.
• Attention to detail and accuracy in order processing and cash handling.
• Ability to multitask and prioritize responsibilities effectively.
• Physical ability to stand for extended periods and lift up to 25 lbs.
• High school diploma or equivalent preferred.
• Previous customer service experience is a plus, but not required – we provide comprehensive training.

Responsibilities

• Answer incoming phone calls and assist customers with their inquiries and orders.
• Process customer orders accurately and efficiently.
• Handle cash transactions and maintain a balanced cash drawer.
• Prepare and package products according to company standards.
• Provide outstanding customer service, addressing concerns and resolving issues promptly.
• Maintain a clean and organized work environment.
• Collaborate with team members to ensure smooth operations during busy periods.
• Adapt to changing priorities and handle multiple tasks simultaneously.
• Adhere to company policies and procedures at all times.

Skills

Excellent communication

Customer service oriented

Multitasking

Cash handling

Education

High school diploma or equivalent

Tools

POS systems

Job description

Domino's Pizza is seeking a friendly Customer Service Representative to join our Mount Vernon store. You will be the face of the brand, handling inquiries, taking and processing orders, and ensuring swift, accurate service for our customers.

This full-time role requires strong communication, a positive attitude, and the ability to multitask in a fast-paced environment while maintaining accuracy in cash handling and order processing.