In-Store Customer Experience & Rewards Associate

Michaels; Birmingham (AL); Hybrid; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Health insurance

Paid time off

Job summary

Michaels in Birmingham, AL is seeking a Store Associate to help customers, stock shelves, and keep the checkout area fast and welcoming. You’ll assist with unloading trucks, merchandising, and keep the store in stock while delivering excellent service.

Join us to support omnichannel programs like BOPIS and SFS, uphold store standards, and contribute to a positive customer experience in a busy retail environment.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Deliver friendly customer service, help customers shop our store, and find what they’re looking for.
• Ensure all customers receive a fast and friendly checkout experience.
• Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
• Help customers shop, locate products, and provide them with solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in the truck unload, stocking, and planogram (POGs) processes.
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
• Cross trained in Custom Framing selling and production.
• Other duties as assigned.

Skills

Retail experience

Customer service

Job description

Michaels in Birmingham, AL is seeking a Store Associate to help customers, stock shelves, and keep the checkout area fast and welcoming. You’ll assist with unloading trucks, merchandising, and keep the store in stock while delivering excellent service.

Join us to support omnichannel programs like BOPIS and SFS, uphold store standards, and contribute to a positive customer experience in a busy retail environment.