Customer Service Lead - Grocery & Transactions Expert

Hy-Vee, Inc.; Lincoln (NE); On-site; USD 19,000 - 23,000; Full time

Job summary

Hy-Vee, Inc. in Lincoln, NE seeks a Customer Service associate to oversee and support daily operations of the Customer Service department. You will handle mail, Western Union, utility payments, check cashing, money orders, and dry-cleaning orders while delivering courteous, efficient service.

The role requires a high school diploma and 6 months to 1 year of related experience, with strong arithmetic, communication, and teamwork skills to support a fast-paced store environment.

Qualifications

• High school diploma or equivalent; 6 months to 1 year of related work experience.
• Ability to perform arithmetic with fractions, decimals, and percentages.
• Strong customer service orientation and communication skills.
• Physical ability to lift up to 50 pounds occasionally.

Responsibilities

• Provide prompt, efficient, and friendly customer service at the service desk and throughout the store.
• Process mail, Western Union transactions, utility bill payments, and check cashing accurately.
• Sell money orders, cash checks, and handle refunds per policy.
• Assist with loading/unloading heavy items and support cashier operations as needed.
• Maintain cleanliness and adhere to dress code and hygiene standards.

Skills

Customer service

Mathematical ability

Communication skills

Teamwork

Education

High school diploma or equivalent

Tools

Cash register

POS system

Western Union equipment

Lottery machines

Fax machine

Job description

Hy-Vee, Inc. in Lincoln, NE seeks a Customer Service associate to oversee and support daily operations of the Customer Service department. You will handle mail, Western Union, utility payments, check cashing, money orders, and dry-cleaning orders while delivering courteous, efficient service.

The role requires a high school diploma and 6 months to 1 year of related experience, with strong arithmetic, communication, and teamwork skills to support a fast-paced store environment.