In-Store Customer Care Specialist | Growth & Perks

DSI Systems Inc.; New York (NY); On-site; USD 51,552 - 63,008; Full time

Benefits offered by this job

Competitive starting pay of $26 per hour

Comprehensive training and development programs

401k Plan with employer matching

Job summary

A telecommunications support company in New York seeks a Retail Support Specialist to deliver frontline support to AT&T customers in busy retail locations. The role requires excellent customer service skills, the ability to handle escalated situations, and multitasking in a fast-paced environment. Competitive pay starts at $26 per hour, with benefits including medical insurance and opportunities for advancement.

Qualifications

• Strong customer service skills crucial for engaging with AT&T customers.
• Ability to handle escalated situations while maintaining professionalism.
• Experience in navigating complex systems effectively.

Responsibilities

• Provide support to AT&T customers in retail environments.
• Act as a subject-matter expert for retail employees.
• Document all interactions thoroughly.

Skills

Strong customer service and communication skills

Ability to handle high-stress situations

Proficient in multitasking

Detail-oriented

Strong problem-solving abilities

Job description

A telecommunications support company in New York seeks a Retail Support Specialist to deliver frontline support to AT&T customers in busy retail locations. The role requires excellent customer service skills, the ability to handle escalated situations, and multitasking in a fast-paced environment. Competitive pay starts at $26 per hour, with benefits including medical insurance and opportunities for advancement.