In-Store Computer Repair & Service Technician

Micro Center; Denver (CO); On-site; USD 26,000 - 48,000; Full time

Benefits offered by this job

Flexible Schedules & Excellent Pay

Medical, Dental and Vision Benefits

Employee Discount including Friends &

Family Discount Program

Job summary

MICRO CENTER in Denver is seeking motivated Retail Computer Technicians to provide in-store consultations, diagnose hardware and software issues, and guide customers through service options. You'll split time between the service counter and shop, building custom PCs with the BYO team.

Starting pay is competitive with incentives that can raise hourly earnings, and a path to uncapped commissions for productive associates. Excellent benefits accompany regular full-time employment.

Qualifications

• High School diploma or equivalent with one-year related computer service repair or technical customer service experience strongly preferred
• CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to be certified within 90 days of hire. Apple certifications highly desirable
• Excellent communication & interpersonal skills combined with ability to multi-task and adjust priorities
• Physical requirements: lift up to 50 lbs., stand for prolonged periods
• Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays

Responsibilities

• Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers, computer-related equipment and other retail products sold in the store
• Recommend various service solutions including, but not limited to, data backups, anti-virus, extended warranties, and support subscriptions
• Identify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices including, but not limited to, desktops, laptops, mobile phones, TVs, and monitors
• Assemble custom computers sold by our expert build-your-own (BYO) sales team
• Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications, while keeping up to date on retail products and current technologies
• Maintain a cash till, handle customer transactions, and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked
• Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, text, and email communication regarding their service event on a constant basis

Skills

Customer service

Communication skills

Multi-tasking

Education

High School diploma or equivalent

CompTIA A+ certification or Apple ACMT and ACiT certifications

Tools

Apple ACMT certification

ACiT certification

CompTIA A+ certification

Job description

MICRO CENTER in Denver is seeking motivated Retail Computer Technicians to provide in-store consultations, diagnose hardware and software issues, and guide customers through service options. You'll split time between the service counter and shop, building custom PCs with the BYO team.

Starting pay is competitive with incentives that can raise hourly earnings, and a path to uncapped commissions for productive associates. Excellent benefits accompany regular full-time employment.