In-Store Client Specialist — Lifestyle Apparel

TravisMathew Company; Skokie (IL); On-site; USD 23,000 - 25,000; Full time

Job summary

TravisMathew is seeking a Client Associate to maintain the in-store sales and service experience and promote sales culture within the store to achieve or exceed sales, KPIs and profitability goals.

The Client Associate is responsible for connecting with in-store clients, developing repeat clients, and maintaining product knowledge across seasonal lines while supporting events and CRM activities to drive repeat business. This role requires flexibility with hours including weekends and holidays.

Qualifications

• Minimum 1-year experience in a client services related capacity.
• Retail environment experience preferred.

Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business
• Adhere to client service standards and company policies and procedures
• Foster a friendly, open and inviting environment for all in-store guests
• Foster a work environment focused on teamwork and productivity
• Maintain store cleanliness and organization, including front of house and stock space

Skills

Communication skills

MS Office

POS systems

Independent decision making

Flexible hours

Tools

POS systems

Microsoft Office

Job description

TravisMathew is seeking a Client Associate to maintain the in-store sales and service experience and promote sales culture within the store to achieve or exceed sales, KPIs and profitability goals.

The Client Associate is responsible for connecting with in-store clients, developing repeat clients, and maintaining product knowledge across seasonal lines while supporting events and CRM activities to drive repeat business. This role requires flexibility with hours including weekends and holidays.