Seasonal Client Specialist — In-Store Sales & Service

TravisMathew Company; Cincinnati (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

TravisMathew is seeking a Client Associate to maintain the in-store sales and service experience and promote a sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.

On the floor you’ll connect with clients, develop repeat business, stay current on the apparel line, and support events and CRM activities while upholding service standards and team spirit.

Qualifications

• 1 year of client services experience or equivalent required.
• Must deliver approachable, efficient sales and service on the floor to meet sales goals.

Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business
• Adhere to client service standards and company policies and procedures
• Foster a friendly, open and inviting environment for all in-store guests
• Foster a work environment focused on teamwork and productivity
• Maintain store cleanliness and organization, including front of house and stock space

Skills

Communication skills

Decision making

Customer service orientation

Team collaboration

Tools

Microsoft Office

POS systems

Job description

TravisMathew is seeking a Client Associate to maintain the in-store sales and service experience and promote a sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.

On the floor you’ll connect with clients, develop repeat business, stay current on the apparel line, and support events and CRM activities while upholding service standards and team spirit.