In-Store Client Experience Specialist

TravisMathew, LLC; Wailea (HI); On-site; USD 25,000 - 28,000; Part time

Job summary

TravisMathew, LLC in Wailea, Hawaii is seeking a Client Associate to maintain the in-store sales and service experience and promote a sales culture to achieve KPIs. You will engage with clients, build a following of repeat customers, and maintain product knowledge for seasonal lines.

Role requires strong communication, the ability to work non-traditional hours, and a team-oriented attitude to support events and CRM activities. Equal employment opportunity is offered.

Qualifications

• Minimum 1-year experience in a client services related capacity.
• Strong written and verbal communication skills.
• Ability to make decisions independently, or elevate when applicable.
• Ability to work non-traditional hours; weekends, evenings and holidays.

Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service.
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals.
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line.
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business.
• Adhere to client service standards and company policies and procedures.
• Foster a friendly, open and inviting environment for all in-store guests.
• Foster a work environment focused on teamwork and productivity.
• Maintain store cleanliness and organization, including front of house and stock space.

Skills

Client services experience

Communication skills

Decision making

Flexible hours

Sales-driven

Tools

POS systems

Microsoft Office

Job description

TravisMathew, LLC in Wailea, Hawaii is seeking a Client Associate to maintain the in-store sales and service experience and promote a sales culture to achieve KPIs. You will engage with clients, build a following of repeat customers, and maintain product knowledge for seasonal lines.

Role requires strong communication, the ability to work non-traditional hours, and a team-oriented attitude to support events and CRM activities. Equal employment opportunity is offered.