In-Store Bike Technician & Customer Expert

DICK'S Sporting Goods; Cincinnati (OH); On-site; USD 17,000 - 27,000; Full time

Benefits offered by this job

Benefits package

Job summary

DICK'S Sporting Goods in Cincinnati is hiring for a Bike Department role focused on delivering a world-class customer experience by sharing passion, knowledge, and expertise with athletes.

You will build and repair bikes, promote warranty and loyalty programs, and help guests find the right gear while maintaining store presentation and safety standards. Starting pay ranges from $12.50 to $19.50 per hour with a generous benefits package.

Qualifications

• Prior experience of building, repairing, and selling bicycles.
• Ability to stand, bend, reach, and lift 15 to 35 lbs.
• Excellent customer service and communication skills.

Responsibilities

• Create a world-class customer experience by providing passionate customer service and selling through customer engagement, specifically (but not limited to) our Bike Department.
• Uphold company standards for merchandise presentation.
• Demonstrate ability to genuinely interact with customers to show passion, knowledge, dedication, and commitment in their sport or activity.
• Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions.
• Achieve sales goals through selling bikes and related merchandise.
• Build and repair bikes in accordance with established procedures. Assist with the assembly of exercise equipment as needed.
• Maintains merchandise presentation standards and signage of Bike Department to Company standards as directed.
• Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
• Takes an all-hands-on-deck approach to support the team across the store.
• Performs other tasks as assigned by management.

Skills

Customer service

Bike building

Merchandise presentation

Sales

Teamwork

Job description

DICK'S Sporting Goods in Cincinnati is hiring for a Bike Department role focused on delivering a world-class customer experience by sharing passion, knowledge, and expertise with athletes.

You will build and repair bikes, promote warranty and loyalty programs, and help guests find the right gear while maintaining store presentation and safety standards. Starting pay ranges from $12.50 to $19.50 per hour with a generous benefits package.