In-Store Assistant Manager: Lead Customer Service & Ops

R301US Hibbett Retail, Inc.; North Little Rock (AR); On-site; USD 36,369,000 - 51,798,000; Full time

Job summary

Hibbett I City Gear in North Little Rock, AR is seeking an Assistant Manager to support the Store Manager in daily operations, merchandising, scheduling, and customer service. The role covers knowledge of product areas and step-in supervisory duties when the Store Manager is absent.

The position requires 1-3 years of retail and customer service experience, excellent communication, and the ability to lead a team in a fast-paced environment.

Qualifications

• Experience in retail, preferably footwear/athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to manage a team and meet goals and profits.
• Self-starter with initiative.
• Strong attention to detail and multi-tasking.
• Team-player with passion for outstanding customer service.

Responsibilities

• Assist Store Manager in controlling store assets.
• Consult with Store Manager on action plans for selling, restocking, merchandising, ordering, scheduling.
• Assume store responsibility in Store Manager's absence.
• Assist in personnel recruiting, training, and evaluation.
• Provide guidance to employees and customers.
• Monitor inventory, sales statistics, and expenses for profitability.
• Direct staff to meet department responsibilities and standards.
• Keep Store Manager informed about inventory movement and trends.
• Ensure extraordinary customer service per manuals.
• Promote and sell services and merchandise.
• Uphold company policies and protect assets.

Skills

Retail experience

Customer service

Interpersonal skills

Team leadership

Attention to detail

Multi-tasking

Self-starter

Job description

Hibbett I City Gear in North Little Rock, AR is seeking an Assistant Manager to support the Store Manager in daily operations, merchandising, scheduling, and customer service. The role covers knowledge of product areas and step-in supervisory duties when the Store Manager is absent.

The position requires 1-3 years of retail and customer service experience, excellent communication, and the ability to lead a team in a fast-paced environment.