In-Shop Level 2 Copier Technician Dedicated to Servicing and Maintaining Diverse Office Equipment

Knight Office Solutions; Corpus Christi (TX); Vor Ort; USD 48.000 - 64.000; Vollzeit

Zusammenfassung

Knight Office Solutions in Corpus Christi seeks an In-Shop Level 2 Service Technician to maintain and set up office equipment such as copiers, printers, whiteboards, and scanners. You will diagnose, repair, and refurbish devices with a strong focus on customer service and technical excellence.

The ideal candidate has a solid technical background, problem-solving skills, and a dedication to delivering legendary service.

Qualifikationen

• High school diploma or GED; or 0–3 months related experience and/or training; or equivalent education/experience.
• Journeyman level technical knowledge typically gained through completion of technical school and 2+ years of related experience.

Aufgaben

• Prepare and configure new, demo, and advanced equipment, including firmware updates, testing, and QA checks.
• Diagnose, repair, rebuild, and refurbish copiers, printers, scanners, whiteboards, and other office equipment.
• Perform in-shop service repairs and component rebuilds, including drum units and fuser units.

Kenntnisse

Troubleshooting

Problem-solving

Customer service

Team collaboration

Ausbildung

High school diploma or GED

Technical school certification

Tools

Ricoh

Canon

HP

Brother

Fiery controllers

Jobbeschreibung

Description

Knight Office is an independent technology dealer representing some of the best names in imaging, workflow, and IT. Our mission is to help our customers reach their goals by providing client-focused technology solutions supported by a culture of service excellence and a commitment to doing the right thing.

Our Service and Logistics Team in Corpus Christi is seeking an In-Shop Level 2 Service Technician

who is dedicated to maintaining existing devices and setting up new office equipment, to include copiers, printers, whiteboards, and scanners. Experience with Ricoh, Canon, HP, and Brother is preferred. This position requires a strong technical background, excellent problem-solving skills, and the ability to deliver legendary customer service.

Who you are:

The ideal candidate is a problem-solver who enjoys working with technology and tackling technical challenges. From rebuilding copiers and printers to configuring advanced equipment, you bring strong troubleshooting skills, attention to detail, and a passion for delivering exceptional customer service.

About Us:

Knight Office is an independent technology dealer representing some of the best names in imaging, workflow, and IT. Our mission is to help our customers reach their goals by providing client-focused technology solutions supported by a culture of service excellence and a commitment to doing the right thing.

When You Join The Knight Team, You Will Enjoy

• Leadership that promotes a balanced life which prioritizes faith, family, health, and work.
• A culture driven by our core values focused on honesty, integrity, giving back to the community, and enjoying what you do!
• A fast-paced growth industry focused on office technology.
• Access to local leadership.
• Volunteer Paid Time Off to give back to charitable and community organizations that matter to you.
• Opportunities for professional growth and development.
• Friendly and inclusive work environment that values teamwork, feedback, and collaboration.

Also, a Complete Benefit Package That Includes

• Medical
• Dental
• Vision
• Life Insurance
• Accidental death and disability insurance
• Short- and long-term disability insurance
• 401K (with company match)

Learn more about Knight Office Solutions at www.knightoffice.com and see "Who We Are" on our YouTube page.

Requirements

What You'll do:

• Prepare and configure new, demo, and advanced equipment, including firmware updates, testing, and quality assurance checks.
• Diagnose, repair, rebuild, and refurbish copiers, printers, scanners, whiteboards, and other office equipment.
• Perform in-shop service repairs and component rebuilds, including drum units, fuser units, and other repairable assemblies.
• Set up and support advanced devices, including wide-format printers, production equipment, Canon products, Fiery controllers, thermal scan units, and scanners.
• Manage equipment staging, loaner fleet readiness, parts utilization, and warehouse organization.
• Execute hard drive data security processes, including data cleansing, drive removal, and disposal procedures.
• Maintain clean, organized staging and work areas to support operational efficiency.
• Assist field service technicians as needed, including delivering equipment, and contribute to a culture of outstanding customer service.

Job Overview

Demonstrates technical expertise -

• Performs a full range of service diagnostics and repair. Procedures include diagnostics, installation, removal, and retrofits on assigned equipment.
• Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing functions.
• Demonstrates required digital competencies associated with assigned products and level assignment.
• Completes technical training on new equipment as assigned.

Customer Service

• Interacts with internal customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
• Provides technical assistance to less experienced technicians.
• Exhibits professional appearance and demeanor at all times.
• Maintains productive, professional relationships with all company personnel.
• Is a positive and contributing team member.

Qualifications

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Requires journeyman level technical knowledge typically gained through completion of technical school and 2+ years of related experience.
• Reasonable accommodation may be made for qualifying individuals with disabilities.

Knight Office Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.